Service Desk Co-ordinator (x2) job at Remote Full Time NEW

Job Summary

We’re seeking two organised and customer‑focused Service Desk Co‑ordinators to support our Service team and help deliver exceptional customer service. Acting as a central point of contact for both internal and external customers, you’ll play a key role in managing service requests, co‑ordinating engineers and maintaining accurate service records. Reporting to the Customer Services Manager, this role is ideal for someone who thrives in a fast‑paced helpdesk environment and can balance competing priorities while maintaining a high standard of accuracy and professionalism.

Both positions can be based at our Newbie Head Office, or remotely.

Pattern: Mon-Thurs 8am-4:30pm, Fri 8am-1pm.

Hours: full-time, 37 hours per week

Responsibilities

• Taking and liaising customers service requests via current software package
• Ensure all data in the Customer Relationship Management system (CRM) are up to date and accurate
• Manage Service Inspection (SI) contracts from estimate, planning and scheduling of new and current business
• Booking in work for service engineers ensuring their time is fully utilised and in line with any customer service level agreements
• Planning, co-ordinating and allocating resources to ensure all SI service contract visits are undertaken as per the agreed contract schedule in liaison with the client.
• Liasing with internal and external customers
• Ensure all invoicing is completed in a timely manner
• Checking job reports to ensure any further identified or required work is actioned or passed to the relevant internal contract for quotation or follow up.
• Liasing with service engineers, and internal customers to align job records
• General administration duties, which include but are not limited to, arranging car hire, booking accommodation, submitting expenses, consolidating overtime and timesheets.

Skills

• This key position requires the ability to work under pressure whilst retaining and ability to stay focussed and able to prioritise workload.
• A high level of organisational skills will be required
• Ability to deal with challenging customer service situations, and a high level of assertiveness
• Good understanding of geographical locations, and associated travel time.
• Familiar with IT systems, such as Microsoft Office.
• Excellent communication skills
• Ability to prioritise workload.
• Accurate attention to detail.

Pay: £28,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay

Work Location: Remote