Service Charge Managing Agent job at Richmond Full Time

We are currently recruiting for two experienced Third Party Managing Agent Officers to join a well-established housing Association on a temporary contract for 2 months, with strong potential for permanent opportunities thereafter.

This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management.

Key Responsibilities

• Managing and responding to TPMA emails, correspondence, and resident queries
• Monitoring managing agent performance and escalating concerns where necessary
• Investigating and responding to Stage 1 complaints in line with policy and procedures
• Reviewing and challenging service charge and managing agent costs
• Raising purchase orders relating to service charge and TPMA fees
• Liaising with residents, neighbourhood colleagues, and external managing agents
• Supporting the wider housing management function

About You

To be considered, you should have:

• Previous experience working with third party managing agents
• Housing management experience or a strong understanding of the sector
• Good knowledge of leases, management agreements, and service level agreements
• Experience dealing with service charges and challenging costs where appropriate
• Strong communication and organisational skills
• The ability to manage workloads independently and prioritise effectively

Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided.

Contract Details

• 35 hours per week
• Flexible working hours between 08:00 – 18:00 Monday to Friday

Onsite parking is available at both locations.

There will be an initial office-based induction period, after which hybrid working arrangements can be discussed. Permanent employees currently attend the office twice per week.