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Job Description:
Odin is building the investment infrastructure for the future of private markets. Our first product is a full-stack platform for launching and running private investment firms. We handle all the infrastructure: from legals and investor onboarding to KYC/AML, payments, tax, reporting, and exits. We’re already trusted by over 10,000 angels, VCs, and founders. We administer over $500m in assets.
Job Responsibility:
- Own the end-to-end experience for customers across the full deal lifecycle
- Be the primary respondent on inbound questions across support and legal/compliance tickets
- Triage with judgement
- Reduce ticket volume by going to the root cause
- Support building the AI-first toolkit
- Be the internal voice of the customer
- Set the tone and standards for how Odin shows up to customers
Requirements:
- At least 3 to 5 years of experience in customer-facing operational roles
- Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
- Calm and clear under pressure
- Think in systems
- Tool-first and AI-fluent
- High conviction
- High-ownership, low-ego team player
- Can write really well
- Want a startup, not a corporate
Nice to have:
Direct experience in finance, fintech, fund administration, investor relations or VC operations
What we offer:
- Private health insurance (Vitality)
- Paid sick leave including support for pregnancy loss and fertility treatments
- Access to Spill for mental health support
- £1,000 annual budget for health, therapy or fitness
- Enhanced maternity, adoption, paternity and partner leave
- 4% employer contribution with salary sacrifice options
- 25 days annual leave
- 2 wellness days
- Flexible bank holidays
- Up to 6 weeks per year working from anywhere globally
- Birthday leave