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Job Description:
As a Senior Solutions Consultant, you’ll be the trusted solution and technical advisor within our revenue team, bridging the gap between our innovative technology and each customer’s unique vision. You’ll architect solutions for major client wins, demonstrate the platform’s capabilities, and show how dotdigital can maximise ROI, accelerate adoption, and unlock personalisation at scale. From discovery and tailored demos to proof-of-concept builds, you’ll play a pivotal role in turning interest into commitment and strategy into reality.
Job Responsibility:
- Partner with Sales & Customer Success to drive revenue
- Operate within the Solutions Consulting playbook defined by leadership to ensure consistency and best practice across deal cycles
- Collaborate on deal strategy: qualify opportunities, identify technical win themes, and architect tailored solutions alongside Account Executives and Customer Success Managers
- Lead technical discovery sessions that align customer business objectives with platform capabilities
- Design and deliver technical solutions
- Build integration‑ready architectures connecting dotdigital with eCommerce, CRM, and martech ecosystems (Magento, Salesforce, Shopify, Dynamics, etc.)
- Deliver customised demos and proof‑of‑concepts that validate value against specific client needs
- Quantify business impact using ROI models, TCO calculations, and business case development
- Be the technical link across the customer lifecycle
- Act as a conduit between Sales/CS and Professional Services — sharing competitor intelligence, market insights, and product feedback
- Ensure smooth sales‑to‑success handovers, with accurate technical documentation and clear scope
- Support onboarding, implementation, and architectural decisions for strategic accounts
- Enable the revenue team
- Provide targeted product and competitive enablement for Sales and Customer Success
- Stay ahead of industry trends and competitor offerings — championing product innovation internally
Requirements:
- 3–5+ years in a Solution Consultant, Sales Engineer, or Solutions Architect role within a B2B SaaS environment — ideally in marketing technology, eCommerce, or CRM
- Demonstrated ability to run complex mid‑market and enterprise sales cycles end‑to‑end: technical discovery → solution design → proof of concept/pilot → technical close
- Proven history of influencing revenue outcomes by positioning technical value to non‑technical stakeholders
- Adept at translating business requirements into precise solution artefacts: process diagrams, scope documents, and functional specifications
- Confident communicating with C‑suite executives and technical delivery teams, adapting style and content to the audience
- Proactive in identifying risks, gaps, and dependencies during technical scoping
- Proficient in HTML, CSS, JavaScript, with a solid understanding of REST API concepts and implementation
- Familiar with data flows, ETL processes, and systems integration architectures
- Understanding of web data layers (for tracking, analytics, and event‑driven personalisation) and skilled in using browser developer tools to inspect, debug, and optimise client‑side data capture
- Comfortable with integration testing tools and API clients (e.g., Postman, Tray.io)
- Competent with Office 365 Suite, diagramming tools (Lucidchart, Visio) and collaboration platforms
- Experienced in CRM systems (Salesforce, Microsoft Dynamics, HubSpot or similar) for managing pipeline and documentation
What we offer:
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward