Senior Project Manager – Service Transformation job at London Full Time NEW

Job Title: Senior Project Manager – Service Transformation

Location: London / Hybrid (3 days in the office)

Contract: 2-year fixed term contract

Salary: £53,000 – £57,000

MLC Partners are supporting a leading education organisation in the recruitment of a Project Manager to join a high-profile transformation programme. This is a pivotal role within a large-scale Student Services transformation initiative, focused on redesigning and improving services across a complex multi-faculty environment.

Following a comprehensive review of Student Services, the organisation is now entering the implementation phase of an ambitious transformation programme. The successful candidate will lead a key workstream, helping shape the future operating model for a wide range of student-facing services across the institution.

The Role:

This is an exciting opportunity to lead a strategically important workstream within a major transformation programme. You will be responsible for supporting service redesign activity, operational improvements, and future-state service models that improve consistency, efficiency, and user experience.

Working closely with senior stakeholders, faculties, project teams, and communications functions, you will combine strong project management capability with stakeholder engagement and change management skills to drive meaningful organisational change across a highly complex environment.

Key Responsibilities:

• Lead a key workstream within a large-scale transformation programme
• Support service redesign and operational improvement activity across multiple service areas
• Translate process mapping outputs into practical implementation plans and operational improvements
• Support the development and implementation of new operating models across central and local service functions
• Engage and influence senior stakeholders across multiple business areas
• Identify opportunities to enhance and improve service delivery
• Work collaboratively with programme, project, and communications teams to support change adoption and implementation
• Contribute to service improvement initiatives, governance structures, and operational planning
• Help drive operational improvements across a complex service environment

About you:

• Proven experience delivering transformation or service improvement projects within complex organisations
• Strong project or programme management capability, with experience supporting large-scale change initiatives
• Experience working on service redesign, process improvement, or operational transformation activity
• Excellent stakeholder engagement skills, with the ability to build credibility across senior and operational audiences
• Experience navigating matrix or multi-stakeholder environments with competing priorities
• Strong communication and facilitation skills, with a collaborative and pragmatic approach
• Experience within Higher Education would be advantageous, though candidates from other complex service-led environments are encouraged to apply

Applications are under constant review, with my client keen to appoint the right candidate as soon as possible. Please apply now or reach out to Briar at MLC Partners for a confidential conversation.