Senior Clinic Co-Ordinator job at London Full Time

Senior Clinic Coordinator
Location: Belsize Park, London NW3
Salary: £32,000 – £36,000 per annum (depending on experience)
Hours: 11-7:30pm with 1 hour lunch. Full-time (including some weekend work)

About Us:

Nestled in the heart of Belsize Park, we are a independent aesthetic clinic dedicated to delivering exceptional results with a personal, boutique feel. We believe in artistry, expertise, and a patient journey that is as refined and considered as our treatments.

Our clinic is a sanctuary for those who value quality and discretion, and we are looking for a new cornerstone for our team, an individual who embodies our commitment to excellence. This is not just another front-of-house role. This is an opportunity to become the operational heart of a thriving, luxury clinic, to take true ownership of the patient experience, and to grow with a brand that is shaping the future of aesthetic care in London.

The Role:

As our Senior Clinic Coordinator, you will be the single point of accountability for the seamless running of our clinic. You are the guardian of our patient journey, the master of our diary, and the trusted partner to our practitioners. Your mission is to ensure that from the first point of contact to the final follow-up, every client feels seen, valued, and impeccably cared for.

This is a role for someone who thinks in terms of outcomes, not just tasks.

Your key responsibilities will include:

•Owning the Patient Journey: Ensuring every client interaction, from initial enquiry to post-treatment care, is flawless, professional, and warm.

•Mastering the Diary: Proactively managing our practitioners’ schedules to optimise bookings, minimise gaps, and resolve complex conflicts with grace.

•Managing Communications: Taking ownership of the clinic’s inbox and social media DMs, providing knowledgeable and timely responses.

•Financial Administration: Overseeing all patient billing, payments, and end-of-day financial reconciliation with meticulous attention to detail.

•Stock & Supplier Management: Taking full responsibility for stock control, ensuring we are always prepared, and managing supplier relationships effectively.

•Clinic Presentation: Upholding the highest standards of presentation throughout the clinic, ensuring the environment always reflects our luxury brand.

About You:

You are a professional who thrives on responsibility and takes immense pride in your work.

You are looking for a role where you can take ownership and be the master of your domain.

You are calm under pressure, commercially aware, and possess an unwavering attention to detail.

The ideal candidate will have:

•A minimum of 3-5 years’ experience in a senior front-of-house or administrative role, ideally within a private medical, high-end dental, or aesthetic clinic setting.

•A deep understanding of what constitutes a luxury client experience.

•A proven ability to solve problems proactively and improve operational processes.

•Exceptional written and verbal communication skills.

•The ability to work with autonomy and be a self-starter who does not need constant direction.

•A genuine passion for the aesthetics industry and a commitment to excellence.What We OfferIn return for your expertise and commitment, you will be joining a clinic that values its team and invests in its people.

We offer:

•A competitive salary of £32,000 – £36,000 per annum.

•A generous staff allowance on treatments.

•28 days of annual leave (including bank holidays).

•An optional pension scheme.

•The opportunity to be a key player in a growing, independent luxury brand. If you are ready to take the next step in your career and believe you have the skills, experience, and mindset to become the operational heart of our clinic, we would be delighted to hear from you.

Pay: £32,000.00-£36,000.00 per year

Work Location: In person