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Full job description
About Crunch:
Crunch is a multi-award winning Software as a Service (SaaS) company, born in the heart of Brighton with a brilliant team of 110, and over 40,000 users of our software.
Crunch isn’t your typical online accountancy firm. We’re a grassroots business built from the ground up, facing the same challenges as our clients. Since 2009, we’ve empowered thousands of small and medium sized businesses to take control of their finances with our simple, effective software, which includes real accountant support. Crunch takes the stress out of accounting, so our clients can focus on doing what they love!
Join us as a full-time, permanent Semi Senior Accountant, which is a UK based, remote working role.
About the role:
This role requires demonstrable hands-on experience in a volume, practice accountancy environment, who love advising clients and resolving their queries. The role will work as part of a service delivery team of dedicated Accountants and Client Success Managers supporting our clients.
The role will consistently deliver all Crunch accountancy services ensuring that accounts and tax returns are completed according to statutory principles, professional guidelines and quality standards. This will ensure that all key service and performance standards are met and that clients are completely satisfied with the quality of advice and service delivered.
The role will encompass professional studies for applicants keen to commence or continue with an ACCA qualification.
Role responsibilities:
- Help to drive the performance of the service teams towards achievement of agreed Service Level Agreements (SLAs).
- Proactively manage your own tasks, client portfolio and team phone calls as part of your own workload management.
- Effectively collaborate with other Accountants across teams to ensure knowledge is shared, and that high quality advice and service is delivered consistently to Crunch clients at all times.
- Prepare accounts, personal tax returns and references prior to their review by a Senior Accountant as well as filing VAT and P11d returns.
- Actively promote and manage the additional services delivered by Accountants to support the achievement of Crunch’s key revenue growth targets (for example, accountancy reviews, upselling packages, Client referrals, financial services).
- Complete Accountancy Health Checks for clients, understand the nature of their businesses and provide the advice they need to operate tax efficiently as they grow.
- Proactively assist in resolving any complaints to a satisfactory conclusion within the required service level.
- Keep up to date with the latest changes to tax laws, rules and regulations through attendance at industry courses, workshops – develop knowledge and skills and maintain Continuous Professional Development (CPD), Practical Experience Requirements (PER’s) and complete annual Crunch Essentials Training.
- Identify and offer suggestions to improve the efficiency and effectiveness of the Crunch service proposition, including the development of specialist services to meet specific client needs.
- Maintain your understanding of the Crunch software, and update this knowledge as new features become available. Engage in system testing new features as required.
- Embrace the usage of the Hibob HR system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).
About your skills and experience:
Essential:
- May be already qualified AAT Level 4 and/or working towards a professional accountancy or tax qualification (post AAT) such as ACCA, ATT or CTA.
- Consistent track record of working successfully towards professional qualifications.
- Previous practical experience of working in a team of accountants and managing your own portfolio of clients.
- Previous experience of working in a volume accounts environment.
- ICT literate, able to quickly develop expertise on Crunch systems and able to apply/disseminate knowledge effectively.
- Experience of using cloud accounting software, ideally Xero.
- Experience of using a Customer Relationship Management (CRM) system such as Salesforce.
Desirable:
- Experience working in a Software as a Service (SaaS) environment.
What you’ll get in return:
We’re very proud of our collaborative and inclusive working environment – you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits!
These include:
- A basic salary in the range of £28,714 to £32,445 per annum depending on experience.
- Commission for additional services recommended to clients to meet their needs.
- Fully supported ACCA study package (online study with BPP, books/materials, exam fees, study and exam leave.)
- Professional annual subscription fees are also funded.
- Fully remote working in the UK, with no more than a quarterly meet up as required.
- 33 days holiday a year (including bank holidays) – plus an extra half day off on your birthday.
- Long service gift awards plus extra holidays for 5, 10 and 15 years’ service.
- Workplace pension scheme with Scottish Widows after qualifying service period.
- Private Medical Insurance after qualifying service period.
- Life assurance (4 x salary) from day one of employment.
- Employee Assistance Programme (EAP).
- One paid volunteering leave day per year.
- Enhanced pay for parental and family leave.
- Shopping and insurance discounts with Crunch Perks via Boostworks.
- Employee ‘refer a friend’ scheme (clients and candidates for jobs at Crunch).
- Company funded social events.
Other information:
- This role is open to applicants with the right to live and work in the UK.
- Please note that we’re unable to offer sponsorship to overseas candidates.
- Applicants in the last six months need not re-apply.
- The usual working hours are Monday – Friday, 09:00 – 17:30.
- You need to be able to work from home in a comfortable, private environment, with a solid internet connection (a minimum of 10-12 Mbps upload speed) and a suitable desk and chair.
- We’ll provide you with all the IT equipment you need to get set up before you start with us – so there’s no need to supply your own.
We’re exploring the use of AI and automation tools to streamline parts of our hiring process (such as CV processing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
If an applicant discloses any disability or learning difficulty, we will endeavour to provide reasonable accommodation to participate in the interview(s), which are usually carried out remotely on video calls. If you consider yourself to have a disability or learning difficulty and would like to discuss additional support available, please let us know.
Crunch is committed to equal opportunities in every aspect of our company and the community, embracing and promoting a diverse and inclusive environment for our team members, those who apply to work for us and our client base, without exception.
We believe that the key to our success is our people, we value the contributions and experiences of all who make up our community. Supported by our company policies and procedures, we will take every possible step to ensure that no person will suffer direct or indirect discrimination on the grounds of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, age, neurodiversity or disability status.
Crunch reserves the right to perform pre-employment checks using a designated third party partner on all successful applicants for roles at Crunch, (including but not limited to): Right to Work in the UK verification, DBS check, address check, employment references and UK credit checks. Candidates will be informed of the requirement for these by Crunch in advance of these being completed.
No recruitment companies or agencies please as we’re unable to accept unsolicited CVs for our vacancies.
Pay: Up to £32,445.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Private medical insurance
- Referral programme
- Work from home
Application question(s):
- Do you have experience working in a volume accountancy environment?
- Do you have experience of using accounting software, ideally Xero?
- Do you require sponsorship to work in the UK?
Work authorisation:
- United Kingdom (required)
Work Location: Remote