Sales Director job at Gatwick Airport Full Time NEW

As Sales Director you are responsible for driving new client acquisition and overseeing the commercial and service experience for a defined book of business. You partner closely with the VP and Flight Services Managers (FSMs) to ensure customers receive seamless, premium experience while maintaining accountability for growth, retention, and overall client satisfaction.

This role serves as a key liaison for new clients and plays a strategic, client-facing role in identifying the right travel and client solutions. While FSMs manage day-to-day trip execution, sourcing, and detailed quoting for existing customers, the Director maintains visibility, steps in as needed, and ensures alignment across sales and service teams.

Responsibilities:

• Partner with VP to identify, qualify, and convert prospective clients through outreach, lead follow-up, and qualification of strong opportunities
• Lead new client acquisition by identifying the appropriate customer and travel solutions aligned to client needs and usage patterns
• Oversee a defined portfolio of client relationships with accountability for growth and retention
• Act as the primary commercial and service liaison for new clients, ensuring smooth onboarding experience and clear handoff to FSMs
• Collaborate closely with Flight Services Managers, who are responsible for trip sourcing, detailed quote preparation, pricing, aircraft options, and itineraries for existing customers
• Maintain visibility into client communications and activity, stepping in as needed to support the relationship, address concerns, or reinforce the overall experience
• Identify upselling and cross-sell opportunities and partner with VP to advance those opportunities
• Prepare and present client proposals and recommend solutions based on client travel needs
• Monitor client activity and proactively engage to drive repeat bookings, renewals, and deeper client engagement
• Support resolution of service issues and irregular operations by coordinating the team and assisting with client communication when appropriate
• Collaborate cross-functionally to deliver consistent, premium client experience
• Maintain accurate records and updates in the CRM to support team-based coverage and informed decision-making

Qualifications:

• 5+ year proven experience in outbound sales, business development, or lead generation
• A natural hunter mentality – confident in cold outreach, prospecting, and opening new doors
• Strong relationship management skills, with the ability to build trust and develop long-term client partnerships
• Excellent communication and persuasion skills, both written and verbal
• Strong presentation skills – both virtual and in-person skills, are essential, as the role regularly engages with prospective and existing clients to articulate offerings and value.
• Resilient, self-motivated, and driven to exceed targets and earn high rewards
• Comfortable managing a full sales cycle from prospecting to closing (or eager to develop into this)
• Highly organised with strong time management and pipeline management skills
• Adaptable and coachable, with a willingness to learn quickly and continuously improve

What We Offer:

• Discounted gym membership
• Cycle to work scheme
• Generous pension scheme
• Private Medical (option to add family at employee cost)
• Dedicated EAP
• Flexible Annual Leave (option to purchase additional up to a company maximum)
• A variety of additional programs and services in support of your total well-being

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.