Retail Assistant and Ticket Office Assistant (Casual) job at Stoke-on-Trent Full Time

Stoke City Football Club of the English Football League is looking for Retail Assistants and Ticket Office Assistants to support its commercial operations at the bet365 Stadium retail store and ticket office.

Reporting to the Store Manager and Ticket Operations Manager you will form part of busy teams, working cross departmentally as required. Being prepared to go that extra mile to provide outstanding customer service you will create and provide our customers with a best in class experience, facilitating efficient and accurate purchasing of official club merchandise and ticketing products.

Main Responsibilities

• Representing Stoke City Football Club in a positive and professional way at all times
• Proactively engaging with customers to understand their needs and make valuable recommendations.
• Communicating effectively with incoming calls from customers.
• Processing card payments and reconcile cash payments quickly and accurately.
• Suggesting relevant products or events to upsell where possible.
• Building and maintaining a comprehensive knowledge of relevant retail and ticketing systems/software to deal with a range of customer queries and demands.

Key Skills and Experience

• Basic IT skills.
• Organisational skills.
• Excellent communication skills.
• Ability to approach customers with passion and confidence.
• Possess a positive and proactive attitude.
• Work well under pressure and in large groups.
• Ability to work independently and as part of a team.
• Previous retail experience is not essential.
• Cash handling.

The ideal candidate will be available to work evenings and weekends to cover match day fixtures and other ad hoc events at the bet365 Stadium.

All positions will be offered on a casual and intermittent basis. All relevant training will be provided.

This organisation is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. Background checks and DBS checks at the appropriate level will be obtained prior to employment commencing.

Closing date for applications is Wednesday 10th June 2026.

Stoke City Football Club endorses the principle of Equality and will strive to ensure that everyone who wishes to be involved in the Club will be treated fairly and with respect, regardless of their age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion and belief, sex or sexual orientation.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at www.stokecityfc.com/recruitment-privacy-policy/

The Club is committed to providing access and opportunities for all members of the community to take part in without threat of intimidation, victimisation, harassment, bullying and abuse. Any person associated with the Club can be assured of an environment in which their rights, dignity and individual worth are respected and in particular, that they are able to enjoy their engagement at the Club.

Pay: £12.71 per hour

Benefits:

• On-site parking

Work Location: In person