Regional IT Support Engineer job at Birmingham Full Time

The Company

Join an award-winning company recognized globally for innovation and rethinking the conventional. TNA are an innovative and successful integrated packaging & processing solutions company with thousands of installed systems across 120+ countries. TNA design and manufacture high-speed packaging, distribution, and process equipment for the food industry.

About the Role

We are looking for a hands-on and customer-focused Regional IT Support Engineer to join our team in a primarily office-based role. This is an exciting opportunity to play a key part in delivering day-to-day technical support across modern workplace technologies, supporting both onsite and remote users.

You will be responsible for ensuring our IT systems, devices, and collaboration tools run smoothly, providing a high level of service to end users while contributing to a stable, secure, and efficient IT environment aligned with global standards.

Key Responsibilities:

• Provide end-to-end support for endpoint devices (hardware and software) for users across the Europe region, both onsite and remotely (some travel to Netherlands may be required on an ad hoc basis)
• Manage and resolve IT requests and incidents through ITSM tools in line with global IT guidelines and SLAs
• Support Microsoft 365 services including user administration, access management, and collaboration tools (Exchange, SharePoint, Teams, OneDrive)
• Assist Global IT teams with infrastructure, cloud, and on-premises activities including updates, patching, and configuration
• Support regional network environments and collaborate with Global IT on LAN/WAN-related issues
• Ensure all IT activities follow global standards, security policies, and operational guidelines
• Maintain accurate documentation of processes, fixes, and knowledge articles to support knowledge sharing
• Contribute to continuous improvement by identifying recurring issues and suggesting process, documentation, or automation enhancements
• Support cybersecurity initiatives and ensure adherence to global security policies across the region
• Provide support for remote working technologies including VPN and remote access solution

Qualifications/Experience:

• Degree in any ICT discipline with additional skills and knowledge in modern workplace environments and cloud technologies recommended
• 3+ years working as IT Onsite support or similar roles
• Experience using ITSM platforms (Incident, Tickets, SLAs)
• Strong understanding of Microsoft end user technologies and applications
• Strong understanding of Microsoft endpoint devices
• Strong understanding of Microsoft infrastructure platforms (Azure, Active Directory) MCSA or equivalent
• Experience with Remote/Virtual Desktop Services
• Experience in IT Cybersecurity including technologies and frameworks
• Experience in Azure Cloud

Skills/Attributes:

• Strong troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Clear and effective communication skills (written and verbal)
• Ability to prioritise and manage multiple tasks effectively
• Customer-focused approach with strong attention to detail
• Available to work from the office and also travel to our Netherlands site if required

You must be a UK resident and be eligible to work in the UK to apply for this position. No Agencies please

Job Types: Permanent, Full-time

Pay: £50,000.00-£55,000.00 per year

Benefits:

• Company pension
• On-site parking
• Private medical insurance

Ability to commute/relocate:

• Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 3 years (required)

Work Location: In person