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Job Title: Regional Director of Places
Contract Type: Permanent
Salary: To be discussed at interview
Working Hours: 35 hours per week, full time
Working Pattern: Monday to Friday, hybrid
Location: Arlington, London
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as the Regional Director of Places
The Regional Director of Places is responsible for leading integrated, neighbourhood-based services within a region, ensuring customers receive consistent, high-quality, and locally responsive support. The role involves translating organisational strategy into effective local delivery, while balancing standardisation with local needs.
As part of the senior leadership team, the Director oversees multidisciplinary teams, drives performance and continuous improvement, and ensures accountability for service outcomes. They also act as a key representative, building trust with communities, partners, and stakeholders through strong engagement and visible leadership.
Ultimately, the role focuses on delivering safe, sustainable neighbourhoods, with a strong emphasis on customer experience, community safety, and local influence over priorities.
About you
We are looking for someone with:
• A proven track record of success in a senior leadership role, delivering strong operational performance within a complex customer-focused environment.
• Significant experience of leading place-based or geographically dispersed services, with accountability for performance, customer experience and outcomes.
• Demonstrable experience of working within a matrix or multi-disciplinary environment, bringing together services across organisational boundaries.
• Strong understanding of housing management and neighbourhood services, including tenancy management, community safety and customer engagement.
• Experience of delivering services within a regulated environment, with a clear understanding of Consumer Standards and Ombudsman expectations.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed a interview.
Applications may close before the deadline, so please apply early to be considered.
Role Profile
Strategic Leadership & Organisational Contribution
• Play an active role as a member of the Leadership Team, contributing to organisational strategy, service improvement and regulatory assurance.
• Provide visible, values led leadership across communities and colleagues, modelling high standards of accountability, collaboration and customer focus, aligned to Our Riverside Way.
• Lead and inspire geographically dispersed teams, embedding a strong culture of accountability, customer focus and continuous improvement.
• Build strong relationships across directorates and with external partners to resolve complex customer and operational challenges and improve joined-up service delivery.
• Act as Riverside’s senior local representative within the region, building trust and confidence with customers, partners, stakeholders and local communities.
• Identify, assess, escalate or mitigate emerging risks, performance issues and community trends that could impact customer outcomes, service delivery or regulatory compliance.
• Be accountable for Director-level budgets, ensuring efficient use of resources and always striving to deliver increasing value for money.
• Provide clear, evidence based assurance and reporting to Executive Leadership Team, Board and Committees.
Neighbourhood Service Delivery
• Develop and lead high-performing multi-disciplinary teams that operate seamlessly across service boundaries, regardless of line management arrangements, to…