Property Maintenance Coordinator job at London Full Time NEW

• Hybrid
• Property Maintenance Coordination
• Fixed Term Contract

At the heart of great property management is great service and that is where you come in.

As a Maintenance Coordinator, you’ll be the first point of contact for tenants, contractors, landlords, and internal teams regarding maintenance and repair issues across residential properties.

Day-to-day Responsibilities:

• Managing inbound maintenance enquiries via phone and email
• Coordinating repairs and maintenance works with contractors and suppliers
• Logging, updating, and monitoring maintenance cases through to completion
• Prioritising urgent maintenance issues and escalating where necessary
• Liaising with tenants, landlords, and property managers professionally and efficiently
• Booking inspections, repairs and contractor appointments
• Following up on outstanding maintenance issues and ensuring timely resolutions
• Maintaining accurate records and updating internal systems
• Handling complaints calmly and professionally while finding practical solutions
• Delivering exceptional customer service across all communication platforms
• Working collaboratively with lettings, tenancy management, and property management teams

Experience with maintenance coordination:

• Previous experience in property management, maintenance coordination, or customer service
• Excellent communication skills – both written and verbal
• A confident and professional telephone manner
• Strong problem-solving and decision-making skills
• Ability to stay calm under pressure and manage multiple priorities
• High attention to detail and strong organisational skills
• Ability to multitask and work to deadlines
• A proactive, positive, and professional attitude

If you are interested in the above, contact Penny at GKR International on or