Product Consultant, Distribution Solutions job at London Full Time NEW

Grade Level (for internal use):
07

The Team:

As part of the Distribution team, you will join a very collaborative and professional group. You will understand the team’s broader goals and how your work plays a vital role in our success. Here, you will be able to gain broad knowledge within the financial world related to asset classes including Fixed Income, Commodities, and Equities. We value team players who are supportive, collaborative, and actively participate in team discussions.

This is a position as a 1st line of support for the main Feed product of S&P Global Market Intelligence Group, Xpressfeed. It involves learning about each of the data packages that we support, using foundational accounting and finance knowledge alongside SQL and technical skills in order to reply to our clients’ questions. You will live the S&P Global purpose and values, seeking connections to your day-to-day work while generating new ideas and thinking outside the box.

The Impact:

You will contribute to the team and company in a substantial way by answering client queries while showcasing your growing knowledge of our tools, data and the industry we cover. You will integrate into a group with high expectations and can expect to have a significant impact by producing high-quality output and meeting specific timelines. Your position is critical as it is the link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, you will act as a consultant providing the best and most efficient ways for our clients to achieve quality results. You will also take the initiative to provide support to the team and pay close attention to detail to identify potential issues early.

Responsibilities:

• Respond to client inquiries regarding data feed products by applying your skills to situations where the output is clearly defined.
• Improve technical expertise in User Acceptance Testing (UAT), MS Excel, and SQL to become more resourceful and solution-oriented.
• Provide professional, timely, and quality support for feed-based products always looking for ways to improve quality.
• Record and track client issues accurately in the Client Relationship Management system.
• Document solutions and product updates.
• Collaborate with internal teams to address client concerns, improvement requests, and sales leads, seeking ways to work with others and contribute outside of your given tasks.
• Stay updated on existing and new product offerings while assessing the urgency of tasks allocated to you.
• All employees are required to work from the office a minimum of 2 days per week.

What We’re Looking For:

Basic Required Qualifications:

• An S&P Global employee at this level would typically have 0-2 years of working experience.
• High proficiency in another European language (German, French, or Spanish).
• Bachelor’s degree in Finance, Business, Accounting, Economics, or a related field.
• Experience with Outlook, Word, and PowerPoint.
• Foundational knowledge of corporate accounting statements (income statement, balance sheet, cash flow statement).
• Strong written and verbal communication skills, attention to detail, and multitasking ability.
• Team-player mentality and adaptability to dynamic environments, with the emotional intelligence to understand how your own behaviour impacts different situations.
• Proficiency in Excel.
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

Additional Preferred Qualifications:

• Knowledge of investments (private equity, public equity, fixed income, ETFs, mutual funds, commodities).
• Familiarity with Capital IQ Platform/Products.
• Basic knowledge of SQL.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit marketintelligence .

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include: