Customer Service Advisor / Service Point Agent

Application Deadline: 15th June

About the Role

DHL Express Cayman is looking for a customer-focused and detail-oriented Customer Service Advisor / Service Point Agent to join our team. In this role, you will be the first point of contact for customers, ensuring a positive experience by providing accurate information, processing shipments, and handling financial transactions securely and efficiently.

You will play a key role in delivering excellent service while identifying opportunities to promote additional DHL products and services.

Key Responsibilities

• Accept and register payments for all DHL services, ensuring accuracy and compliance with procedures
• Process outbound shipments and perform shipment inspections
• Provide customers with accurate information on services, pricing, transit times, and customs requirements
• Deliver exceptional customer service by understanding needs and offering tailored solutions
• Identify opportunities to upsell and promote value-added services (e.g., insurance, express options)
• Handle customer inquiries and convert walk-in or information requests into sales opportunities
• Perform daily cash reconciliation and maintain financial accuracy
• Support shipment processing, including documentation and airway bill (AWB) assignment
• Follow procedures for the secure handling and delivery of passports and packages
• Maintain cleanliness, security, and organization of the service point
• Report issues, progress, and customer feedback to the Supervisor
• Promote DHL’s brand values and contribute to service point growth initiatives

What We’re Looking For

• Strong customer service orientation and commitment to quality service
• Excellent verbal and written communication skills
• Ability to handle financial transactions with accuracy and integrity
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Basic sales skills with the ability to identify opportunities and upsell services
• Computer literacy (MS Office and systems)

Why Join DHL Express?

At DHL, you will be part of a global leader in logistics, working in a dynamic environment where customer service excellence is at the core of everything we do. You will have opportunities to grow, develop your skills, and contribute to a high-performing team.

Interested candidates are invited to apply no later than 30th of June.

Please note that we are not providing work permits for this role.