Pharmacy Dispenser job at Harwich Full Time

Purpose of Role:

To work under the supervision of the responsible pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients. Provide medicines-related and healthy lifestyle advice to patients as well as assisting in the smooth operation of the pharmacy.

Reports to: Responsible Pharmacist, Pharmacy Manager, Supervisor

Duties of the Role:

• Support the pharmacist with dispensary operations
• Ordering of dispensary stock and medicines in line with company policy
• Select, label and dispense pharmaceutical products in accordance with a prescription by following Standard Operating Procedures and complying with all legal requirements.
• Ensure the safe and correct handover of dispensed items to patients.
• Accurately maintain Patient Medication Records to ensure patient safety in accordance with data protection requirements.
• Identify prescription queries and bring these to the attention of the pharmacist.
• Answer queries on the supply and availability of medicines, where it is within your competence.
• Receive stock in accordance with Standard Operating Procedures.
• Ensure the safe and appropriate storage of medicines including refrigerated items.
• Assist with stock control and the maintenance of reasonable stock levels within the dispensary and ensure that urgent orders are processed.
• Liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care.
• Receive prescriptions from counter staff and ensure they are dispensed in a timely manner.
• Assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the needs of the business.
• Promote the pharmacy to be the patients choice for the electronic prescription service.
• Supporting the pharmacist to ensure that prescriptions are ready for the delivery driver.
• Prepare dosette boxes accurately following correct company procedure.
• Adhere to repeat dispensing within the agreed time frames.
• Ensure all prescriptions are completed correctly by the customer.
• Ensure that prescriptions are filed at the end of each day and ready to send to NHS monthly.
• Carry out stock count and date checks for controlled drugs.
• Ensure that the pharmacy dispensary is kept clean and tidy at all times, adhering to the cleaning rota.
• Greet customers in a professional and friendly manner.
• Accurately complete cash and debit/credit card transactions with customers.
• Maintain product knowledge and understand the main features and benefits to customers.
• Select and recommend suitable products to customers and provide advice on their correct use in line with the manufacturer’s guidance which includes over the counter and retail products.
• Promote and recommend healthy living and value added services to customers and deliver where appropriate.
• Inform customers of approximate waiting times and manage their expectations.
• Ensure the safe and correct handover of dispensed items to patients according to the Standard Operating Procedures.
• Answer the telephone in a professional tone within a timely manner and handle customer queries appropriately.
• Handle prescription related queries and bring these to the attention of the pharmacist where appropriate.
• Receive stock in accordance with standard operating procedures.
• To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and company training resources.
• Maintain up-to-date knowledge on latest public health matters.
• Stay up to date with company announcements by reading communication bulletins/policy updates.
• Assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by needs of the business.
• Identify opportunities to link-sell products to increase average transaction value.
• Ensure a thorough handover between working shifts clearly and concisely in a timely manner.
• Promote the pharmacy to be the patients choice for the electronic prescription service (EPS).
• Manage patient owings and ensure they are actioned within 48 hours.
• Carry out duties on the Post Office counter when required (if applicable).
• Perform other reasonable duties as assigned.
• Performing cleaning duties as detailed on the cleaning rota

Required Qualifications and Job Skills:

• Qualifications:
• To have completed an accredited NVQ level 2 (or equivalent) Dispensing Assistant training course, or to be working towards the accredited course under the guidance of the pharmacist within 12 months.

Job Skills:

• Good level of IT literacy and numeracy
• An ability to respond to medical queries in a sensitive and professional manner.
• Attentive to detail when completing duties and ensures a high level of concentration
• Effective communication when speaking with customers and colleagues
• Demonstrates honesty & integrity at all times
• Customer focused maintaining a high level of service at all times
• Working effectively as part of the team, promoting a healthy working culture
• Taking ownership of responsibilities and ensuring up-to-date knowledge is maintained
• Maintain a professional attitude and behaviour at all times

Pay: From £12.71 per hour

Experience:

• Pharmacy dispensing : 1 year (preferred)

Work Location: In person