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Full job description
Salary
£24,800.00 plus benefits
Contractual hours
37.5
Basis
Full time
Region
North East
Job category/type
Customer Service (Patient Contact Centre)
Date posted
15/05/2026
Job reference
REQ002281
Customer Service Advisor (Patient Care Advisor)
Salary:£24,800 + Benefits
Location: Quorum Business Park, Newcastle upon Tyne
Hours: Full-time, 37.5 hrs (Mon–Fri, 8:30am–5:00pm)
Hybrid: 50% remote after probation
Start Date: 22nd June 2026
Interviews: starting 21st May 2026
Why Join Us?
No weekends, bank holidays, or late shifts- Hybrid working after probation
- Up to 30 days’ holiday + Birthday off
- Wellness support & Employee Assistance Programme
- Performance awards & discounts (Blue Light, healthcare)
- Learning & development through Cora Academy
- Career progression opportunities
- Electric car & cycle-to-work schemes
About the Role
Be the first voice patients hear at Cora Health. As a Patient Care Advisor, you’ll handle calls and emails, book appointments, and guide patients with musculoskeletal (MSK) conditions through their care journey. No healthcare experience needed—just great customer service skills and a passion for helping people.
What We’re Looking For
Warm, friendly, and professional approach- Strong customer service experience (contact centre experience a plus)
- Excellent communication and IT skills
- Flexible, positive, and empathetic attitude
- Ability to work Mon–Fri, 8:30am–5:00pm
About Cora Health
We’re a leading provider of community healthcare services in the UK, delivering MSK care, diagnostics, physiotherapy, pain management, mental health support, and more. Our mission: make healthcare accessible and straightforward for everyone.
Ready to make a real impact? Apply now and start your career with Cora Health!
(Please note: Candidates need to be able to attend the office in Newcastle 3 out of 5 days per week.)
Please note: Previously unsuccessful applicants within 6 months will not be considered.