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Full job description
Overview
We are looking for a Veterinary Receptionist / Administrator to join our Havant clinic on a part-time basis, starting as soon as possible.
This is mainly a back-office admin role, with some occasional front-of-house reception duties.
About PassPets
We are an independent, family-run pet travel clinic specialising exclusively in pet travel documentation (we do not provide general or clinical veterinary services). With a friendly, close-knit team across our three branches in Havant, New Malden and Bristol, we pride ourselves on our specialist knowledge, clear guidance, and consistently high standards of customer service.
Responsibilities include:
- Answering phone and email enquiries
- Booking appointments and managing diaries
- Preparing, printing and organising pet travel certificates and other documentation
- Chasing pet owners and vet practices for information
- Supporting vets with administrative tasks
- Occasional reception cover: welcoming pets and their owners, and taking payments
- End of day cleaning duties
Hours and Flexibility
The working pattern is as follows:
- Tuesdays: 9am-7pm
- Wednesdays: 9am-7pm
- Thursdays: 9am-7pm
- Additional cover on Mondays & Fridays required during other colleagues’ annual leave
- Occasional Saturday cover might be required during July/August/December.
Start Date: As soon as possible
About You
We are looking for somebody who is:
- Organised, reliable and detailed-focused
- Friendly and confident on the phone
- A quick learner with good computer skills
- Calm and efficient in a busy environment
Customer service experience is preferred. Full training will be provided.
Job Type: Part-time
Pay: £13.50 per hour
Ability to commute/relocate:
- Havant PO9 1PT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why do you think you would be a good fit for this role?
- The working pattern is as follows: Tuesdays (9am–7pm), Wednesdays (9am–7pm), Thursdays (9am–7pm), with occasional additional hours to help cover staff annual leave and sickness. Does this work for you?
- When would you be available to start?
Experience:
- Customer service: 3 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person