Part-time Front of House job at Leeds Full Time NEW

AIM OF THE ROLE

• To be the first point of call for customers in the venue and/or the door to maximise the customer experience as much as possible through a positive and enthusiastic attitude.
• To manage traffic flow of courses and/or entrance to the building.
• To monitor the upkeep of courses and customer areas and follow company health and safety policies to provide the highest standard of customer care.
• Work closely and communicate with the Manager on Duty to manage operation of single ticket sales and large group bookings.

MAIN DUTIES & RESPONSIBILITIES

• To greet customers and manage the entrance of the venue/courses monitoring group size and wristbands.
• To be extremely welcoming towards customers with a positive and friendly attitude.
• Liaise with door staff on ID issues, no shows etc
• To have strong product knowledge on golf packages, courses and offerings.
• To ensure equipment is available to customers at the beginning of a course and collected at the end.
• To be aware of daily business levels and monitor walk ins against online tickets to ensure the courses run smooth and are not overloaded
• To manage cloakroom service, carefully storing and returning customers belongings, keeping the cloakroom area clean and tidy, and answering customer enquiries.
• To manage and process payment transactions using the POS system.
• To monitor disclaimers.
• To be the customers’ main point of call anywhere in the venue.
• Work closely with Manager on duty to manage large group bookings efficiently and correctly, ensuring they understand how their visit works and what to expect.
• To work closely with the Manager on duty and communicate with all team members to ensure that Junkyard Golf Club’s standard of customer care is exceeded.
• To be responsible for clearing courses of all customer obstacles/ hazards e.g. spillages, balls.
• To be responsible for upkeep of all courses reporting/documenting faults and cleaning area frequently.
• Upsell merchandise to guests on entry and leaving.
• Upsell second rounds on quiet shifts.
• To frequently monitor toilets.
• To be responsible for cleanliness of venue inclusive but not restricted to set up, clean down, floors, waste and surfaces.
• To be responsible for hosting exclusive hire bookings, including tokens, drinks orders and queue cooling.
• To be able to work in various areas of the venue according to the needs of the business.

ESSENTIAL SKILLS

• Excellent customer service skills.
• Experience of working in customer service.
• Demonstrated initiative.
• Ability to be an excellent team player.
• Excellent punctuality & time keeping skills.
• A yes attitude.
• Ability to build rapport with customers.

DESIRABLE SKILLS

• Experience of working in the hospitality sector.
• Experience working in a fast-paced environment.
• Some experience in cleaning.

GENERAL INFORMATION

• You must be able to work weekends.
• You must be prepared to work flexible hours according to the needs of the business.
• The position requires an amount of manual handling and heavy lifting.
• A fast-paced working environment in a growing company where flexibility and adaptability are required.

Job Types: Part-time, Zero hours contract

Pay: From £12.71 per hour

Benefits:

• Cycle to work scheme
• Employee discount

Application question(s):

• If you were to finish at 2 am, how would you get home?
• Are you over the age of 18?
• Do you have the right to work in the UK?
• Do you have any upcoming holidays?
• Are you available to work weekends?
• Are you available to work for the entire summer period?

Work Location: In person