Part Time Admin Assistant job at London Full Time NEW

Company Overview

Planter potters specialises in the creation of handcrafted wooden items, including personalised gifts and garden planters. We are passionate about quality craftsmanship and unique designs.

We are looking for a reliable and organised Part-Time Admin Assistant to join our workshop team. This is a varied hands-on role involving shipping claims, customer communication, quoting, advertising support, and general day-to-day admin.

Main responsibilities

• Filing and following up loss and damage claims with Royal Mail and FedEx
• Checking shipping invoices and raising claims for discrepancies or incorrect charges
• Sending batch text messages and emails to customers requesting feedback, including Google reviews and Facebook recommendations
• Assisting with basic advertising tasks
• Using AI tools such as ChatGPT as part of the role where helpful, although no specialist expertise is required
• Handling general admin tasks, messages, and emails
• Preparing packages to be sent out to customers
• Creating custom order quotes for customers with special requests

What we are looking for

• Good organisation and attention to detail
• Strong written and verbal communication skills
• Confidence using email and basic admin systems
• Able to work independently and keep on top of follow-ups
• Friendly and professional when dealing with customers
• Comfortable using technology and willing to learn new tools
• Previous admin experience is helpful, but not essential if you are quick to learn

Please note

• This role is based in an active working workshop environment
• Casual and practical dress is recommended
• We have a small, friendly Boston Terrier loose on site. He is 1.5 years old and loves attention, so this role may not be suitable for anyone with a dog allergy or phobia of dogs

Role details

• Part-time 16hrs p/w M-F
• Workshop-based
• Hours and days to be discussed – can be split accross multiple days

Job Types: Part-time, Temp to perm

Pay: £13.00 per hour

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Application question(s):

• I understand there is a loose dog on site – please confirm

Work Location: In person