NOC Engineer job at Reading, Berkshire, United Kingdom Full Time NEW

Our client, a rapidly growing organisation, urgently require an experienced NOC Engineer to join their team on a permanent basis.

In order to be successful, you will have the following experience:

• Good understanding of networking fundamentals, including routing, switching, and basic troubleshooting
• Familiarity with server or cloud-based environments and system performance monitoring
• Experience using monitoring platforms and ticketing systems in an operational environment
• Ability to interpret logs, alerts, and metrics to support effective issue diagnosis
• Able to obtain SC Clearance

Within this role, you will be responsible for:

• Monitor the health, performance, and availability of network devices, exit nodes, applications, and supporting infrastructure
• Analyse traffic patterns, bandwidth usage, and system behaviour to identify anomalies or early signs of degradation
• Use monitoring, alerting, and diagnostic tools to maintain continuous situational awareness of live environments
• Manage incidents, service requests, and alerts through the central ticketing platform, ensuring accurate categorisation and prioritisation
• Escalate issues in line with documented operational procedures, ensuring timely involvement of engineering or senior support when required
• Maintain clear, concise, and accurate ticket updates throughout the incident lifecycle
• Perform initial investigation and root cause analysis using logs, metrics, and monitoring data
• Resolve common issues relating to connectivity, application performance, system health, and hardware faults where possible
• Contribute findings to the knowledge base to support faster resolution and operational learning

This represents an excellent opportunity to secure a permanent role within a high profile and rapidly growing organisation