NHS Patient Services Administrator – Hybrid job at Manchester Full Time NEW

Optegra has an exciting new job opportunity for an experienced NHS patient services administrator to join our amazing and dedicated contact centre team. This is a great opportunity to join a forward-thinking business and benefit from our fantastic comprehensive benefits package, along with fully funded training and development programs. Please note the role is hybrid 3 days in the offfice and 2 day working from home, and 4 weeks of induction/training will be conducted at our Manchester office.

Company Overview

Optegra Eye Healthcare has been proudly recognised as one of 115 Best Big Places to Work 2025 as awarded by the Sunday Times. We are committed to creating an exceptional working environment where our people thrive. Join us and be part of a team that values your growth, wellbeing, and contribution every step of the way.

Benefits

We are rated as a ‘great place to work’ and here are some of our amazing benefits:

– Generous salary which is reviewed annually. This role pays up to £26,910.00 per annum dependent on experience

– Generous matched pension contributions

– 33 days annual leave inclusive of bank holidays

– Flexible working and SMART working schemes – because we believe in work life balance

– Funded training and development – because we believe in our people

– Celebrating your anniversaries – because we value loyalty and commitment

– Annual STAR awards

– Blue Light Card (amazing discounts online and on the high street)

– Free laser eye treatment for you and 20% discount for friends and family

– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing

– Enhanced maternity and paternity leave

– Cycle to work scheme and season ticket loan

The Role

As part of a team leading the delivery of our NHS Patient services Team, deliver virtual pre-operative consultations to assess the suitability of prospective patients for treatment along with administrative duties, including booking appointments and taking phone calls. Lead the provision of excellent customer service to patients, providing advice and guidance at all stages of the patient journey.

What You’ll Need

The ideal candidate will have:

• Experience of working in a healthcare environment or ophthalmic sector

• Commercial awareness with passion for delivering high standards of customer service and clinical care

• Excellent communication skills and a passion for Vision Correction

• Experience of using patient administration systems and electronic medical record systems

• Highly organised, with clear forward planning and ability to flex according to customer needs

• Excellent attention to detail

• Highly motivated and able to work autonomously

• Strong IT skills, able to use all Microsoft Office applications and other systems/databases

• Experience of building and maintaining exceptional relationships with colleagues and customers

• Ability to deal with challenging behaviours

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link: https://www.optegra.com/optegra-story/

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date: Please get your application to us as soon as possible. We may close this vacancy once we have received sufficient applications. We look forward to hearing from you!