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Full job description
To process all new patient registrations, both online and on paper.
To assist in the process regarding deceased patients and their medical record, including communication with PCSE and other external agencies.
To maintain a register of all carers and to complete all administrative tasks in relation to patients who have carers duties.
To deal with telephone queries from healthcare professionals, solicitors, DVLA and other government agencies. This is not an exhaustive list.
To ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
To assist patients with problems presented either in writing or by contact with the surgery or through their own GP and escalate to the manager, where needed.
To update patients medical records from letters/Docman.
To complete all tasks related to patient records (summarising, deductions, notice of change forms, consent forms) on EMIS, Docman and any other systems.
To assist with inbound document coding.
To be aware of the current legislation and legal implications of requests for disclosure of patient data/information and to be sensitive to patient wishes.
To carry on administrative tasks as requested by the Operations Manager.
To cover ad hoc projects.
To acknowledge limitations in completing certain tasks and request support from senior staff members.
Care Coordination Duties
Proactively identify and work with a cohort of people to support their personalised care requirements and inviting them for relevant appointments.
To raise awareness of health promotion and NHS health checks in practices, including inviting patients to attend appointments.
To recall patients who have missed important appointments.
To support patients to access their records online and understand the various levels of data sharing.
To support the practice in achieving QOF and other DES/LES targets as well as CQC work.
Explore and assist people to access personal health budgets where appropriate
Pay: £13.00-£13.25 per hour
Ability to commute/relocate:
- Egham TW20 9QN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person