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Job Title: Meetings & Events Coordinator
Department: Sales & Events
Location: Kensington
Reports To: Central Reservations Manager
Salary: up to 35k
Fixed working schedule: Monday to Friday. However, flexibility to work occasional evenings and weekends for major events or client site visits is expected.
Job Summary:
The Meetings & Events Coordinator is responsible for managing and supporting all aspects of the event planning process, from initial enquiry through to post-event follow-up. This includes liaising with clients, coordinating with internal departments, and ensuring the seamless delivery of conferences, private events, banquets, and corporate functions. The ideal candidate is highly organised, client focused and thrives in a fast-paced, detail-driven environment.
Key Responsibilities:
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Respond to incoming enquiries and prepare tailored proposals in line with the hotel’s pricing strategy and availability.
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Coordinate all event details with clients including room setups, catering, AV requirements, accommodation, and special requests.
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Create and distribute accurate event function sheets to relevant hotel departments to ensure seamless execution.
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Act as the main point of contact for the client in the lead-up to the event, and provide onsite support on the day if required.
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Work closely with the Sales, Reservations, and F&B teams to maximise revenue opportunities and client satisfaction.
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Ensure that all client preferences and special requests are captured and communicated effectively.
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Maintain up-to-date knowledge of all hotel products, services, and offerings.
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Attend operational meetings to review upcoming events and ensure all logistics are aligned.
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Assist in tracking event performance, client feedback, and rebooking opportunities.
Requirements:
Ideally Minimum 1-2 years’ experience in an events, sales, or hotel operations role (hospitality or event venue experience preferred).
Experience using property management and event systems (e.g., Opera, Events500, or similar) is highly desirable.
As Meetings & Events Co-ordinator you will have:
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Exceptional organisational and administrative skills with keen attention to detail.
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Excellent written and verbal communication skills.
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Strong interpersonal skills with the ability to build client relationships and collaborate with internal teams.
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Ability to manage multiple events simultaneously and work under pressure.
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A proactive, solution-focused mindset with a commitment to guest satisfaction.
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Flexibility to work occasional evenings and weekends for major events or client site visits.
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Presentable, professional appearance in line with hotel standards.