Marketing & Operations Manager job at London Full Time NEW

Job Summary
Walden Way & Company is a modern firm of Chartered Certified Accountants serving small and medium-sized businesses across the UK. We pride ourselves on delivering proactive, strategic financial guidance to our clients. As we continue to grow, we are looking for a highly organised, marketing-savvy and commercially minded individual to support our Director in day-to-day operations and business development.

Role Overview

This is a hands-on, hybrid role that combines marketing operations, executive assistance, and business development support. You will work directly with the Director, acting as a key point of contact for internal matters, marketing activities and client communication.

Ideal for someone with excellent organisational skills, strong marketing acumen, and a passion for helping small businesses grow.

Key Responsibilities

1. Executive & Operations Support

• Act as first point of contact for the Director, managing inbox, scheduling calls/meetings and preparing agendas
• Prioritise and respond to emails and messages on behalf of the Director where appropriate
• Assist in managing client onboarding and internal follow-up processes
• Ensure smooth coordination across admin, finance, and marketing teams

2. Marketing & Communications

• Implement marketing plans across digital channels (email, LinkedIn, website, SEO, social media)
• Coordinate with designers and content writers to produce marketing collateral (brochures, presentations, email templates)
• Manage and update the company website and Google Business Profile
• Support campaign planning and execution via Mailchimp, Google Ads, Meta etc.
• Draft client-facing newsletters and manage monthly marketing calendars

3. Client Engagement & Follow-Up

• Join marketing/sales calls with the Director, take minutes, and ensure timely follow-up with prospects
• Assist in preparing client proposals and service brochures
• Maintain CRM system with leads, follow-ups, and campaign tracking

4. Business Development Support

• Conduct research on potential client sectors and identify new opportunities
• Help nurture relationships with professional contacts, partners and referral sources
• Provide basic admin support around tenders, RFPs, and new service rollouts

What We’re Looking For

Essential Skills & Attributes:

• 2–4 years’ experience in marketing, business operations or executive assistant roles
• Excellent written and verbal communication skills
• Strong organisational ability and attention to detail
• Good understanding of Marketing and digital marketing
• Confident in client-facing situations and follow-up communications
• Self-starter with a problem-solving mindset and ability to work independently

Desirable:

• Experience in a professional services or financial/accounting setting
• Familiarity with CRM systems
• Experience supporting a business owner or senior director

Why Join Us?

• Be part of a fast-growing accountancy and advisory firm with a dynamic team culture
• Gain exposure to real strategic marketing and business development activities
• Hybrid working flexibility and London base
• Supportive environment with direct mentorship from the Director
• Opportunities for professional development and career growth

How to Apply

Please send your CV and a short cover letter to [insert email or job platform] outlining why you’d be a great fit for this role.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Experience:

• Marketing & Operations Manager: 2 years (required)

Work Location: In person