IT Systems Engineer
A varied, hands-on technical role — no people management, just keeping great technology running.
Overall Job Purpose: To ensure the smooth and effective day-to-day running of the organisation’s IT environment, maintaining and supporting infrastructure, and managing relationships with third-party technology provider.
Are you a capable, hands-on IT Engineer who thrives when you’re solving real problems across a variety of systems and technologies? We’re a growing business with 50–60 users across multiple sites and a broad technology stack — and we need one reliable person to own the day-to-day running of our IT environment.
Key Duties and Job Responsibilities (included but not limited to):
End-user support
· Be the first point of contact for IT issues across the business
· Resolve hardware, software, and connectivity problems efficiently
· Manage onboarding and offboarding — accounts, devices, access
· Maintain hardware and software asset lifecycle
Infrastructure & systems
· Maintain and improve our Unifi network infrastructure across Fenstanton, Glasgow, Armagh, and Paderborn
· Administer our Microsoft environment: Azure, AVD, Azure AD, Intune, SharePoint, Windows Server (DNS, DHCP, AD)
· Ensure day-to-day reliability and availability of systems used across the business
· Monitor, maintain, and document our IT environment
· Manage security best practices and help improve our Microsoft Secure Score
· Look after key platforms including Unifi CCTV, Connect365, and Yodeck
Vendor & third-party management
· Be the primary internal liaison for our managed service providers, including those supporting SAP Business One, our WMS (Koerber), and SQL database administration
· Manage vendor relationships day-to-day — raising issues, tracking resolutions, and ensuring delivery
· Coordinate third-party support alongside internal troubleshooting so issues get resolved efficiently
Projects & improvement
· Support and deliver light project work as the business evolves — new sites, system changes, tooling upgrades
· Identify opportunities to streamline and improve how technology supports the business
· Keep documentation up to date so nothing lives only in one person’s head
Key Attributes:
· Demonstrates broad, hands-on experience supporting IT environments, including end users, infrastructure, and systems
· Good networking fundamentals (experience with Unifi a bonus)
· Self-motivated and comfortable taking full ownership of IT operations
· Strong communicator able to engage technical and non-technical stakeholders and build effective relationships
· Highly organised with strong attention to detail and the ability to manage competing priorities
· Self-motivator with a desire to succeed
· Maintains a positive attitude to continued learning and professional development
What We Offer
Job Types: Full-time, Permanent
Hours: 42.5 hours, Monday to Friday, 08.00am to 17.00pm
If this sounds like you, please contact us today!
Strictly no agency contact. We do not accept unsolicited CVs or calls from recruitment agencies for this role.
Pay: £40,000.00-£50,000.00 per year
Work Location: In person
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