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Full job description
Job Description: IT Support Engineer
Company Overview
Utilicom Group is a rapidly growing technology services provider, delivering innovative IT solutions and managed services to a diverse client base. Our mission is to empower businesses with reliable, secure, and scalable technology that supports their growth. We pride ourselves on our collaborative culture, commitment to excellence, and dedication to customer success.
Position Overview
We are seeking a highly skilled and experienced IT Support Engineer to join our expanding team. Following recent company growth and the successful fulfilment of new contracts, this role offers the opportunity to work in a dynamic environment supporting a wide range of clients and technologies.
Hours
Full Time Hours Mon to Fri 8.45am – 5.30pm , may need to work some nights and weekends to accommodate client requirements.
Location
Head Office: Stockton-on-Tees
This role will also require travel to client sites as needed.
Reports To
Technical Director.
Key Responsibilities
- Provide technical support to clients and internal teams across hardware, software, and networking issues
- Manage and maintain Microsoft 365 environments
- Troubleshoot and resolve networking problems
- Implement and monitor cyber security best practices
- Collaborate with colleagues to deliver high-quality managed services
- Document processes, solutions, and client interactions for knowledge sharing
Requirements
- Minimum of 5 years’ experience in IT support or within a Managed Service Provider (MSP)
- Valid driving licence and ability to travel when required
- Strong knowledge of Microsoft 365
- Solid networking expertise
- Understanding of cyber security best practices
- Excellent communication skills and a collaborative, team-oriented approach
Desirable Skills
- Experience with cloud infrastructure (Azure, AWS, etc.)
Application Process
If you are ready for a new challenge in a dynamic environment, please send your CV and a brief cover letter to:
[email protected]
Strictly no recruitment agencies.
Salary
Salary to be discussed and is dependent on experience.
Job Type: Full-time
Pay: £27,500.00-£37,500.00 per year
Benefits:
- Company pension
- Free parking
Work Location: Hybrid remote in Stockton-on-Tees TS18 1TW