IT Support Engineer job at Gloucester Full Time

Join ICOMAT – Revolutionising the Future of Lightweight Manufacturing!

iCOMAT is an advanced manufacturing company that invented Rapid Tow Shearing (RTS) – the only proven technology for producing defect-free curved-fiber composite parts at industrial scale. We deliver the lightest structures possible for aerospace, automotive, defense, and space, at a rate and cost efficiency that far exceeds existing composite production processes.

We build and operate automated factories for composite materials, delivering components to Tier 1 suppliers and OEMs. The business has three main divisions: development of automated production machines, development of software design and production tools, and operation of the factory. We work with 25+ customers and completed the largest ever Series A in composites manufacturing to fuel a significant scale-up, with growth plans that will see the business multiply in size over the next two to three years and expand operations into the UK, Europe and the US.

The business has currently more than 130,000 sqm of production capacity with manufacturing facilities in the UK (Gloucester and Swindon) and the US (Dayton, Ohio); a Hardware R&D Centre in Bristol, UK; and a Software R&D Centre in Athens, Greece.

Based primarily at our Gloucester site, you’ll be the primary IT support presence for our UK operations, working closely with the Business Systems Manager to support users, systems, and infrastructure across Gloucester, Bristol, and Swindon.

This is a varied, hands-on role combining day-to-day technical support with wider IT operations, project work, and user enablement. You’ll have significant autonomy in managing local IT support and the opportunity to contribute to infrastructure improvements, security initiatives, and technology projects.

No two days are the same. This role would suit someone who enjoys being hands-on, solving problems, and taking ownership of IT support in a growing business.

As iCOMAT continues to grow, this role offers a clear pathway into broader infrastructure, systems administration, cybersecurity, and project delivery responsibilities, with opportunities to help shape the future growth of the IT function.

What will you be doing?

End User Support

• Provide 1st and 2nd line IT support across hardware, software, network, and connectivity issues, delivering support both remotely and on-site across iCOMAT’s UK locations.
• Monitor and manage incidents and service requests through the helpdesk system, ensuring issues are accurately logged, prioritised, and resolved.
• Communicate clearly and professionally with users at all levels of the business.
• Manage multiple support requests while maintaining a customer-focused approach.
• Identify opportunities to improve support processes, documentation, and user guidance.

Device & Equipment Management

• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Configure and provision end-user devices for new starters and role changes.
• Support hardware lifecycle management, ensuring equipment remains fit for purpose as the business grows.
• Support mobile device management and desktop telephony solutions.

Microsoft Environment Support

• Administer Microsoft 365, Microsoft Entra ID, Active Directory, and Exchange Online, including user provisioning, permissions management, and access control.
• Support endpoint management using Microsoft Intune across the device estate.
• Assist in maintaining secure and efficient Microsoft cloud services.

Systems Monitoring & Maintenance

• Perform routine system maintenance, updates, patching, and health checks.
• Support network connectivity and office infrastructure across all sites.
• Monitor systems to ensure reliability and performance, escalating issues where appropriate.
• Assist with basic server administration and infrastructure support.
• Support the delivery of IT projects, technology rollouts, and system upgrades.

IT Operations

• Support IT onboarding and offboarding processes, ensuring a smooth experience for employees.
• Maintain accurate documentation of IT systems, processes, and support activities.
• Work with external suppliers and support partners when escalation is required.
• Collaborate with colleagues across IT and the wider business on projects and continuous improvement initiatives.
• Occasional flexibility in working hours may be required to support projects, maintenance activities, and business operations.

Security & Best Practice

• Support the implementation of IT security policies and best practices.
• Ensure devices, systems, and user accounts are configured securely and in line with company standards.
• Assist in maintaining compliance with information security procedures and controls.

What do we need from you?

We’re looking for someone who is practical, reliable, and solutions-focused; comfortable working with both technical and non-technical users, and organised enough to manage multiple priorities effectively.

• Proven experience in an IT Support, IT Support Engineer, or similar technical support role.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience supporting Microsoft Active Directory, Group Policy, Exchange Online, Microsoft Entra ID, and core networking technologies (TCP/IP, DNS, DHCP).
• Good understanding of IT hardware, peripherals, mobile devices, and endpoint support.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and manage workload effectively.
• Full UK driving licence and the right to work in the UK.
• Experience supporting Windows, macOS, iOS, and mobile device environments.
• Experience with Microsoft Intune or other endpoint management platforms.
• Experience supporting meeting room technology, AV equipment, and telephony solutions.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, switching, and wireless connectivity.
• Experience supporting Microsoft 365 services in a business environment.

Our Values: Uncompromising Excellence

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  Competitive Salary & Benefits: We offer a comprehensive benefits package, including private healthcare, pension scheme.

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  Stock Options: Equity options to give employees a stake in the company’s success

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  Career Growth Opportunities: Join us at a pivotal time as we scale up, offering unmatched professional growth opportunities in the rapidly advancing field of composite materials.

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  Innovation-Focused Culture: We pride ourselves on our inclusive, forward-thinking work environment. Recognized by Bloomberg as a “UK Startup to Watch,” iCOMAT celebrates diversity and encourages all applicants, regardless of background, to apply.

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  Global Impact: Be a part of our mission to redefine lightweight structures for the automotive, aerospace, and space industries, working with some of the most influential companies worldwide.Ready to be part of something big?

Apply now to learn more and join us on our exciting journey!