This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management processes.
Client Details
Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working collaboratively in an agile delivery model.
Description
As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices.
Key responsibilities include:
Profile
You will bring strong experience across IT service management and governance within an enterprise environment, alongside the ability to influence and drive improvement.
Essential experience & skills:
Desirable:
SFIA capability alignment (selected):
Job Offer
If you meet the requirements and are keen to know more, get in touch today.
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