IT Helpdesk Analyst – Trading job at London, South East, England, United Kingdom Full Time

IT Desktop Support Analyst – Trading & Financial Markets

London (5 days Onsite)

Contract till the end of the year plus extension

£300 a day Inside IR35

Randstad Digital have partnered up with a leading global financial institution to find an exceptional IT Support Analyst to join their high-performing London tech team. This is a fast-paced, high-touch role where you will be directly responsible for supporting the core infrastructure that powers daily trading operations. Sitting physically on the trade floor, you will provide rapid-response technical assistance to front-office teams, market analysts, and senior business executives.

This position offers a perfect balance between modern cloud desktop administration and hands-on hardware engineering in a prestigious, reward-driven environment.

Key Responsibilities:

• Provide fast, friendly IT support face-to-face on the trading floor and for remote workers.
• Build, set up, and fix laptops, desktops, and specialized trader equipment.
• Handle account setups, software licenses, and access permissions for staff joining or leaving the company.
• Manage user accounts and security groups using modern Microsoft cloud tools.
• Fix internet, network, and secure connection (VPN) problems.
• Keep track of IT issues and work with other tech teams to solve bigger problem

Essential Skills

• Trading Floor Experience: Background in a fast-paced investment bank or trading environment.
• VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives.
• Solid administration skills across Microsoft 365, Active Directory, and Windows 11.
• Hands-on experience deploying and patching devices using Intune or SCCM.
• Familiarity with supporting users in Citrix environments.
• Experience troubleshooting trading tools like Bloomberg, Reuters, or ION.
• Simple PowerShell skills to automate daily tasks.
• A good understanding of ITIL workflows and ticketing systems.

London (5 days Onsite) | Contract till the end of the year plus extension | £300 a day Inside IR35

This is an outstanding opportunity for a motivated IT professional looking to cement their career in financial technology. Our client provides a dynamic environment, access to cutting-edge enterprise tools, and a comprehensive benefits package designed to support your long-term professional growth.

If the above seems of interest to then please apply directly to the AD or send your CV to