IT Applications Support Analyst job at Kidderminster Full Time NEW

Job Overview
We are looking for a Graduate IT Applications Support Analyst to join our growing IT team. This is an excellent opportunity for a graduate or early-career professional to build a strong foundation in business applications and ERP systems, gaining hands-on exposure to real-world IT support, system analysis, and a major ERP transformation programme spanning multiple sites across the group. You will work alongside experienced IT and business colleagues, developing your technical and analytical skills in a structured, supportive environment with clear opportunities to progress.

About us

We are a multi-site organisation with operations across Worcestershire and the Midlands. Our IT team plays a central role in supporting business operations and driving digital transformation, including a significant ERP implementation programme that touches every part of the business. We are proud to offer our IT colleagues the opportunity to work on meaningful projects that have a real impact on how the business operates.

What you will do

• Support business applications, ERP systems, and user queries across multiple sites
• Assist with ERP migration, testing, data activities, workflows and documentation
• Help investigate and resolve incidents, service requests, and application issues
• Work with users, vendors, and the wider IT team to improve systems and processes
• Support reporting, training, and ongoing system improvements
• Log, track, and follow up on support tickets through to satisfactory resolution, maintaining accurate records in the incident management system
• Assist with user acceptance testing (UAT), regression testing, and system upgrades, helping to ensure changes are documented and communicated effectively
• Contribute to the production of reports, dashboards, and data extracts to support business decision-making
• Help maintain system documentation, process guides, and user training materials
• Liaise with third-party software vendors and internal stakeholders to investigate issues and progress resolutions
• Support data migration activities, including data cleansing, validation, and reconciliation as part of the ERP programme

What we are looking for

• A degree in IT, Business Systems, Computer Science, or a similar subject, or equivalent relevant experience
• Strong analytical and problem-solving skills
• Good communication skills and a willingness to learn
• An interest in business applications, ERP systems, and IT support
• Placement year, internship, service desk, or super-user experience would be beneficial but is not essential
• A full UK driving licence and access to your own vehicle for business travel between sites
• Ability to manage multiple tasks and priorities effectively, with a methodical and organised approach to work
• Comfortable working both independently and as part of a team in a fast-paced, multi-site environment
• Basic understanding of or exposure to SQL, databases, or data analysis tools would be advantageous
• Familiarity with ITIL concepts or IT service management principles is desirable but not essential
• Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI or similar reporting tools is a plus

Key skills and competencies

The following competencies reflect what we believe is important for success in this role:

• Analytical thinking – ability to break down complex problems, interpret data, and identify practical solutions
• Attention to detail – accurate in logging issues, maintaining records, and validating data
• Communication – able to translate technical information clearly for non-technical users and liaise confidently with colleagues and vendors
• Adaptability – comfortable picking up new systems, tools, and processes in a changing environment
• Collaboration – works well within a team, contributes positively, and supports colleagues across departments
• Customer focus – takes ownership of user queries and sees issues through to resolution
• Continuous learning – proactively builds knowledge of ERP systems, business processes, and IT best practice
• Organisation – manages own workload effectively, prioritises tasks, and meets deadlines

Pay: £25,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Sick pay

Ability to commute/relocate:

• Kidderminster DY11 7QE: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you require visa sponsorship?

Education:

• Bachelor’s (preferred)

Experience:

• ERP systems: 2 years (required)
• SQL: 2 years (required)
• Microsoft Excel: 2 years (preferred)
• ITIL: 2 years (required)
• Power BI: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (preferred)

Location:

• Kidderminster DY11 7QE (preferred)

Work Location: In person