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Hotel Manager
Lead with Energy. Inspire Excellence. Deliver the Exceptional.
Company Description
St. Ermin’s Hotel – Autograph Collection is a four-star deluxe independent hotel located in the heart of Westminster, central London, set at the end of a tranquil, tree-lined courtyard. Known for its refined yet relaxed atmosphere, the hotel emphasizes individuality, comfort, and character, and has been recognized in TripAdvisor’s 2025 Best of the Best Awards as the UK’s No.1 Hotel, 2nd in Europe, and 6th in the World. We are also proud to have been awarded #11 in Caterer’s Best Places to Work. We are committed to gracious service, created through a culture of Fun. Love & Energy; delivering breathtaking hospitality and success.
Role Description
This is a full-time, on-site Hotel Manager role based at St. Ermin’s Hotel in London. The Hotel Manager oversees daily operations across front office, housekeeping, food and beverage, and other guest-facing services to ensure a consistently high standard of guest experience. Responsibilities include leading and motivating operational teams, managing staffing levels and scheduling, and ensuring smooth coordination between departments. The role also involves monitoring financial performance, supporting budgeting and cost control, and working with sales and revenue teams to optimize occupancy, rate, and guest mix. The Hotel Manager ensures compliance with brand standards, health and safety regulations, and sustainability initiatives, while responding promptly to guest feedback and driving continuous improvement in service and operational efficiency.
About the Role
At St. Ermin’s, we create unforgettable moments through breathtaking hospitality. This is a visible leadership role requiring energy, charisma and a passion for people and service.
What You’ll Be Known For
- Passion – You bring energy and inspire excellence
- Teamwork – You build strong, accountable teams
- Communication – You connect with clarity and trust
- Learning – You grow people and performance
- Respect – You lead with empathy and integrity
What You’ll Do
- Lead full hotel operations
- Drive luxury service standards
- Deliver commercial performance
- Develop high-performing teams
- Create exceptional guest experiences
Who You Are
- Charismatic, visible leader
- Luxury hotel experience (200+ rooms)
- Strong people leadership – leads from the front with Fun, Love & Energy
- Commercially driven
- Thrives in guest-centric environments
Package & Benefits
- Salary: circa £95k DOE
- Bonus: 25% (quarterly)
- Pension: 10%
- Individual PMI
- Medicash (including online & in person mental health support)
- Mintago Financial Wellbeing platform (access to unlimited FCCA support)
- Annual Health Check, Tastecard, Tax-free childcare scheme, tech scheme, cycle to work scheme, Apprenticeships, L&D growth plus worldwide Marriott discounts & lifestyle benefits
Note: This description is not intended to establish a total definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be considered for the role.