Healthcare Assistant (incl.Phlebotomy) job at London Full Time NEW

Job post summary

Pay: £23,809.50 – £29,172.00 per year

Job Description:

Healthcare Assistant experience is essential (Care Certificate) with a willingness to train for a Phlebotomy role (if not already) in order to share tasks. Its a fantastic role at the heart of our healthcare provision and can expand as your ambition dictates. Patients love a good HCA and so do we!

Good computer skills are important and knowledge of EMIS Web, Docman and ICE would be an added advantage but not essential.

NHS Pension available.

Please be aware that it is a legal requirement for all our staff to be fully vaccinated against COVID-19 by 1 April 2022. If successful in your application, you will be required to provide evidence of vaccination or appropriate medical exemption.

HOURS: 37.5 hours per week

Job Summary:

Working under the direct supervision of the Nurse Clinical Lead GP Partner and the Practice Nurse and in strict accordance with specific Practice guidelines and protocols, the Healthcare Assistant will assist the Practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and Responsibilities

Undertake, record and follow guidelines for clinical tasks (for which you will have received appropriate training) such as New Patient health checks, assist in the monitoring of Long Term Conditions and perform other routine reviews of patients.

• Carrying out specific administrative tasks according to protocols such as managing recalls of patients in certain groups, giving them appropriate appointments and ensuring everyone in that group has been seen and reviewed within a defined period.

Specific tasks you will perform (after appropriate training) may include but not be limited to:

• Urinalysis and preparation of specimens for investigation by pathology laboratory
• Measuring and recording physiological measurements such as:

1. Blood pressure

2. Pulse rate and rhythm

3. Oximetry

4. Spirometry

5. Temperature

6. Height and weight – body mass index

7. Visual acuity

8. Venepuncture

9. ECG

• Chaperoning duties
• Assisting doctors and nurses when required
• Vaccine/cold chain storage, monitoring and recording
• Surgical equipment and vaccine re-stocking and stock rotation
• Clearing and re-stocking consulting rooms
• Helping to raise awareness of health and well-being and how it can be promoted and taking part in various health campaigns
• Assisting with the collection and collation of data on needs to health and well-being
• Record all patient contacts in the computerised clinical record accurately
• Perform searches of the patient clinical record

Liaison and Relationships

Maintain effective liaison with other agencies and staff concerned with patient care and with all other disciplines within the practice, with appropriate regard to confidentiality

Maintain good communication and relationships with patients, carers, employers and colleagues within and without the practice and to represent the practice well.

Personal /Professional Development:

The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Develop and maintain a personal training and development plan
• Keeping up to date in developments within primary care.
• Participate actively in the staff appraisal process

Hours of work

37.5 hours per week (worked between the hours of 8.00 am to 7.00 pm, Mon-Fri and opportunity to work One Saturday a month as overtime), worked to a plan as agreed.

There may be a requirement to work weekends, Bank holidays or any times outside the above hours in the future.

Holiday Leave Entitlement

The post attracts 5.2 weeks (pro rata) of your normal working week, plus bank and statutory holidays. The holiday year runs from April to March, and your holiday entitlement in the remaining leave year will be calculated once your start date is confirmed. Annual leave entitlement is calculated in hours.

Probationary period

There will be a probationary period of 3 months. You will have formal reviews of your performance at 6 weeks and 3 months and subject to satisfaction your contract will become permanent. The start of the probationary period will then be considered to be the start of your employment.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a away that manage those risks

• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards including;

1. Hand washing procedures

2. Universal hygiene procedures

3. Collection and handling of laboratory specimens

4. Segregation and disposal of waste materials

5. Decontamination of instruments and clinical equipment

6. Reporting and treatment of sharps injuries

7. Dealing with blood and body fluid spillages

8. Assist patients and colleagues in adopting sound infection control measures

Understand and apply principles of cold chain

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility

Be aware of the general principles of first aid and resuscitation and to be able to undertake initial actions as appropriate

Be aware of statutory child health procedures and statutory local guidance and referral criteria

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining equipment and furniture within your area of responsibility

Use computer monitor safely

Be able to identify the risks to health of microbiology and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Reporting potential risks identified

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision and recognise when help or advice is needed and ask appropriately

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.

Work effectively with individuals in other agencies to meet patient needs

Effectively manage own time, workload and resources.

Uphold the good reputation of the practice by excellent customer care.

Communication

The post-holder should recognise the importance of effective communication with the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Be aware of and, if appropriate, assist in current clinical audit

Work with colleagues in the team on the development of current and new services and other initiatives

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Deal with requests from patients and clinical staff for health information leaflets

Information processes

Record information and activities undertaken with patients and carers in an accurate and timely fashion using the computer systems where appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Job Types: Permanent, Full-time

Schedule:

• Monday to Friday

Licence/Certification:

• NHS Care Certificate (required)

Application deadline 30/05/2026

Job Types: Full-time, Permanent

Pay: £23,809.50-£29,172.00 per year

Ability to commute/relocate:

• London NW9 9AD: reliably commute or plan to relocate before starting work (required)

Experience:

• Phlebotomy: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person