Head Receptionist job at London Full Time NEW

Overview
We are seeking a professional and personable Head Receptionist to oversee the front desk operations of our esteemed establishment. The ideal candidate will excel in guest relations, possess excellent organisational skills, and demonstrate a warm, welcoming demeanour. This role offers an opportunity to be the first point of contact for our guests, ensuring their experience begins positively from the moment they arrive. The Head Receptionist will play a vital role in maintaining smooth daily operations and upholding the high standards of our hospitality service.

Responsibilities

• Greet guests with professionalism and courtesy, ensuring a positive first impression
• Manage all front desk activities, including check-ins, check-outs, and reservations
• Handle guest enquiries via phone, email, and in person with exemplary phone etiquette
• Coordinate with other departments to ensure guest requests are fulfilled promptly and efficiently
• Supervise and support reception staff, providing training and guidance where necessary
• Maintain accurate records of guest information and reservations using hotel management systems
• Assist with administrative tasks such as billing, reporting, and correspondence
• Ensure the reception area remains tidy, organised, and welcoming at all times
• Address guest concerns or complaints promptly, escalating issues when appropriate
• Support marketing efforts by promoting hotel services and amenities

Qualifications

• Proven experience in hotel reception or guest services roles; hospitality background is highly desirable
• Multilingual or bilingual abilities are advantageous for communicating with diverse guests
• Excellent interpersonal skills with a friendly and professional manner
• Strong organisational skills with the ability to multitask effectively under pressure
• Exceptional phone etiquette and communication skills
• Knowledge of hotel management software or reservation systems is preferred
• Previous supervisory experience in a hospitality setting is beneficial
• A proactive attitude with a genuine passion for delivering outstanding guest experiences

This position is integral to delivering exceptional service standards and ensuring our guests feel valued from arrival to departure. We welcome applications from candidates who are enthusiastic about hospitality and eager to contribute to a welcoming environment.

Pay: £16.00-£18.00 per hour

Work Location: In person