Head of Member Experience
Can you take a member value proposition back to first principles, design it around what members actually need, and build the commercial case to back it?
Are you equally comfortable setting the strategic direction and rolling up your sleeves to make it happen in a lean, fast-moving organisation?
Can you turn deep member insight and segmentation into clear, engaging propositions that genuinely change behaviour and drive participation?
If so, this could be the perfect opportunity for you!
Our client
We are working with a professional body that is agile in the truest sense. Decision-making moves quickly. The culture is collegiate and genuinely non-hierarchical.
The role
This s an opportunity to step into a newly created, high-impact role at a national professional membership organisation that is actively reshaping its future.
The organisation serves a large, diverse professional community, with multiple routes, needs and expectations. As Head of Member Experience, you will shape the future direction of the member offer.
You will lead a full review of the member value proposition, grounded in member insight, segmentation and need. You will define what membership should mean today and in the future, how different member groups are best served, and how engagement can be rebuilt in ways that are credible, relevant and commercially sound. You will work closely with the leadership team, bringing the member voice directly into commercial and strategic decision-making.
Over your first 6–12 months, success will look like:
This is a senior role with real visibility, influence and scope to grow. You will have direct exposure to the executive team and elected leadership and will play a central part in shaping the organisation’s next phase.
Key facts
About you
You are someone who understands that membership value is both emotional and commercial, and you know how to design for both.
You will likely be someone who:
This role will suit someone who can handle complexity, wants real influence, and is motivated by creating an offer that is genuinely valuable for members.
Interested?
Apply with your CV and covering letter by 09:00 am on Wednesday 22nd April 2026.
For a confidential conversation before applying, with FJWilson Talent, please contact us on , or email us at
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FJWilson Talent Services is acting as an Employment Agency in relation to this vacancy.
FJWilson Talent Services encourages applications from all suitably qualified and eligible candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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