Job title: General Administrator (Training Clinic Coordinator)
Location: Richmond, London and homebased
Contract: Full-time, permanent contract (37.5 hours per week)
Salary: £28,860 per annum
About us:
The Institute for Optimum Nutrition (ION) is one of the UK’s longest-established providers of education in nutritional therapy. We are passionate about delivering a high-quality learning experience that blends education, research and professional practice, and we are proud of our diverse and collaborative community.
Overview:
This a permanent, full-time position within a busy corporate services team and a great opportunity for an individual to play a key role in providing a professional, efficient and effective service which is integral to all aspects of the institute operations. You will be responsible for providing administrative support and ensuring the smooth functioning of various operational tasks within the organisation, mainly the training clinic. Taking initiative to identify, propose, and implement efficiencies will be a key strength. You will be instrumental in streamlining clinic operations and ensuring a positive experience for students, clients, supervisors and staff. You will act as first point of contact with people from both inside and outside the organisation, providing an efficient and effective front desk and general administration service for all departments and teams.
The successful candidate will be a self-starter, possess excellent organisational skills, attention to detail, the ability to handle multiple tasks simultaneously, to analyse and improve current systems and processes.
Context
1. The post-holder reports to the Academic Administration Officer.
2. The post-holder is a member of the of the Corporate Services Department.
3. The post-holder will work with the academic team to provide efficient and effective administration services for the training clinic.
4. The post-holder is responsible for training clinic, and collaboratively responsible for general administration, facilities and general administration with the People and Operations Officer.
Key tasks and accountabilities
As a member of the corporate services team, the post-holder will be part of a cross-department team providing a professional, efficient and effective service which is integral to all aspects of the institute operations.
You will be responsible for providing administrative support and ensuring the smooth functioning of various operational tasks within the organisation, mainly the training clinic. This role requires you to be a self-starter, possess excellent organisational skills, attention to detail, the ability to handle multiple tasks simultaneously, to analyse and improve current systems and processes. Taking initiative to identify, propose, and implement efficiencies will be a key strength. You will be instrumental in streamlining clinic operations and ensuring a positive experience for students, clients, supervisors and staff.
Main Duties
You are responsible for ensuring:
1. Training clinics are scheduled efficiently, effectively and run smoothly for students, clients and clinic supervisors.
2. ION facilities are operational and comply with Health and Safety regulations.
3. Reception is appropriately maintained, staffed and provides a welcoming environment for guests and callers.
4. The general administration, facilities and reception are delivered in collaboration with the People and Operations Officer and meet organisation requirements.
Training Clinic Duties:
Office Duties
Other
Key tasks and accountabilities are intended to be a guide to the range and level of work expected. This is not an exhaustive list of all the tasks that may fall to the postholder, and staff are expected to carry out such other reasonable duties as may be required.
Person Specification
We are committed to and champion equality and diversity in all aspects of employment. All staff are expected to understand and promote our Equality and Diversity Policy in the course of their work.
All criteria should be considered to be essential unless otherwise stated.
Knowledge
Qualifications
Experience
Skills and abilities
Personal style and behaviour
Other requirements
If you would like the Job Description information in an alternative format, please contact us at [email protected] with the email subject “Alternative format”.
We are committed to being an inclusive and accessible employer. If you require reasonable adjustments at any stage of the recruitment process please email us at [email protected] with the email subject “Accommodation Needed“. Our team will work with you to ensure reasonable accommodations are made to support your needs.
Recruitment timeline
The Institute for Optimum Nutrition (ION) is an independent educational charity, registered company number 2724405, registered charity number 1013084. We are committed to and champion equality and diversity in all aspects of employment. All staff are expected to understand and promote equality and diversity in the course of their work.
We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates, as they are currently under-represented across our workforce. Appointments are made on merit.
We are also committed to becoming a Disability Confident employer and welcome applications from disabled people and those with long-term health conditions. We will make reasonable adjustments where possible to support employees and applicants.
For any additional information or queries please feel free to contact Amy Gilham, People and Operations Officer at ION on [email protected].
Job Types: Full-time, Permanent
Pay: £28,860.00 per year
Benefits:
Application question(s):
Work Location: Hybrid remote in London
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