Front Office Team Member job at London Full Time

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

First impressions are everything! As a Front Office Team Member, you will take care of guests from the moment they arrive through to their departure, ensuring they have a memorable experience with us. You will greet guests warmly, complete check-ins and check-outs, respond to requests, and settle accounts while providing exceptional customer service. You will also take initiative to create personalized guest experiences and proudly promote hotel facilities and services, identifying opportunities to enhance each guest’s stay through up-selling. This role offers a competitive salary of £14.80 per hour.

Qualifications

Service-focused personality is essential, with a positive attitude and passion for delivering excellent guest experiences. Strong communication skills in English are required, along with the ability to work effectively as part of a team in a busy and multicultural environment. Candidates should be confident multitaskers, able to stay organized under pressure, use initiative, and maintain attention to detail while ensuring tasks are completed efficiently and professionally. Previous hospitality or customer service experience is an asset, and prior experience working with Opera Cloud or a related hotel management system is highly desirable. Fluency in English is required, and additional languages are a plus.

Additional Information

Your team and working environment:
Join our team at ibis Styles, where no two days are the same. You’ll work in a busy, exciting, and multicultural environment with supportive colleagues, opportunities to learn and grow, and a culture that values teamwork, passion, and excellent guest service. Candidates must have the legal right and minimum requirements to work in the UK.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.