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Full job description
About Us
Stadium MK is a 30,530-seat multi-purpose venue in Milton Keynes, home to MK Dons Football Club. Since opening in 2007, the stadium has become a leading destination for sport, events, and hospitality.
The site also includes the DoubleTree by Hilton Milton Keynes, a 304-bedroom hotel, and Arena MK, a versatile space hosting conferences, exhibitions, and live events. Together, these facilities create a dynamic and fast-paced environment offering a wide range of experiences for guests and clients alike.
Job purpose: To ensure all guests receive outstanding customer service whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”
Role Competencies:
Planning Timescales:
- To operationally plan Events of various levels of complexity.
- Ability to work to specific deadlines.
Decision Making:
- To resolve any conflict in accordance with the company guidelines and complete all conflict management training whilst offering strong problem-solving skills.
Impact & Influence:
- To meet and exceed guests’ expectations.
- To implement all brand standards daily in Restaurant & Bar and Conference rooms and in-room dining.
- Ability to manage change in process and policy.
- Highest level of personal grooming.
Skill Level:
- Outstanding customer service skills, the ability to work as part of a team and High levels of personal integrity.
- Basic IT Skills including Excel and Outlook.
- Previous experience with symphony or other POS platforms. Experience using Micros.
- High knowledge of hotel and or Restaurant & Bar industry with previous experience of leading large teams in large scale food and beverage operations.
- Excellent organisational skills, verbal, and written communication skills.
Communication:
- To follow and execute any reasonable request from your line manager.
- To ensure you work in unison with all other F&B Managers to deliver the departmental objectives.
- Excellent communication skill written and verbal.
- To actively work with other departments to ensure that guests have the best experience possible.
Budget Management:
- To ensure financial budget and targets are met.
- To ensure all purchasing and procurement guidelines are followed and adhered to.
- To complete activities around staff scheduling, wages, rota’s audits, and reporting.
Lead & Develop:
- Supervising and developing the team to deliver the day-to-day operation needs of the Restaurant & Bar and Conference rooms and in-room dining.
- To analyse feedback from guests and produce action plans that improve the performance and deliver the required standards. To empower your team to be able to handle all positive and negative guest feedback.
- To ensure all food and beverage team members are trained, reviewed, and regularly assessed to deliver excellent food and beverage service.
- To deliver all legal, health and safety and compliance policies and standards within the food and beverage department.
- To support team members during service including taking orders, hosting and food delivery.
- To train, develop and coach team members and to ensure complete customer satisfaction on shift.
Operating Parameters:
- To follow all hotel and group policies and procedures inclusive of the staff handbook.
- To ensure all event spaces are maintained and cleaned daily in line with cleaning procedures.
- To ensure Rota Horizon is reviewed daily and maintained to the required standards.
- To act as an incident controller/fire Marshall as required around the needs of the business.
- To be able to promote products, understand composite and processes, including menu, ingredients, allergy, cooking process, service style, etc.
- To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation, and employment law.
Essential & Desirable Job Criteria:
- Excellent product knowledge of food and drink and knowledge of licensing law.
- Experience at Supervisor level in a 4* Hotel / previous leadership in a Restaurant & Bar and Conference rooms and in-room dining.
- A self-starter with a passion for excellence with an excellent eye for detail.
- A confidant, friendly and personable manner who is a team player.
- High level of discretion and trustworthiness.
- Experience of a high-volume operation with a passion for the Hotel Industry.
- Food safety certificates and First aid trained.
- Training qualifications.
Why Join Us?
- Work in a vibrant, fast-paced stadium environment
- Be part of a supportive and high-performing team
- Opportunities for career development within a recognised hospitality brand
- Play a key role in delivering memorable guest experiences
Our Commitment
Equality, Diversity & Inclusion
We are committed to creating an inclusive workplace that values diversity and welcomes applications from all backgrounds.
Safeguarding
We are dedicated to providing a safe and secure environment for all. Safeguarding is everyone’s responsibility, and all team members are expected to uphold our policies and procedures.
Pay: £26,999.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person