EUS Service Lead – Job Description
Role Summary:
We are seeking a strategic and experienced (EUS) Service Lead to lead the design, delivery, and continual improvement of end-user IT services across the organization. This role involves defining service strategy, ensuring operational excellence, managing vendor/partner performance, and aligning support delivery with business needs. The EUS Service Lead will act as the single point of accountability for the overall quality, efficiency, and effectiveness of the EUS function.
Key Responsibilities:
Strategic Ownership & Governance
Service Delivery & Optimization
Vendor & Partner Management
Service Improvements & Automation
Leadership & Reporting
Qualifications & Skills:
Preferred Certifications:
end user computing,stakeholder management,hardware,it operations,
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