Digital Support Engineer job at Nelson Full Time NEW

About Meritec Limited

Meritec is an established tech business and we’ll soon be celebrating 30 years in business. During this time, we have partnered with 100’s of clients to help them streamline their operations by using our low code digital platform to create tailored solutions and deliver workflow automation into the heart of their operations.

About the Role

This is not a traditional helpdesk role, you’ll be working on live systems, supporting clients and helping improve how our platform operates. This is an excellent opportunity for someone at the start of their IT career who is eager to learn, develop, and gain hands-on experience across cloud systems, infrastructure, AI integrations and client support.

You’ll support both our internal systems and customer platforms, helping to keep everything running smoothly while building your technical skills in a supportive environment. This is a hands-on role and you’ll be working on live systems from day one, supporting clients, resolving issues and helping improve how things run.

You’ll work with tools such as Atlassian Confluence and Jira, Microsoft 365 and our low-code platform to assist us in delivering the best service possible to our clients and pride ourselves on our excellent customer service and product.

Expect this hybrid role to be a mixture of proactive system administration and reactive Helpdesk troubleshooting.

What You’ll Be Doing

IT Support & Helpdesk

• Provide first-line support for customers using our software platforms
• Troubleshoot and resolve common technical issues
• Log, track, and manage support tickets through to resolution
• Escalate more complex issues to senior team members when needed
• Help to create and keep updated helpdesk troubleshooting documentation

Systems & Cloud Support

• Assist with the day-to-day management of Microsoft 365 (emails, users, access)
• Support system monitoring to ensure systems are running efficiently
• Help with routine system updates and patching

Web & Application Support

• Assist with maintaining client websites (Umbraco CMS)
• Support users with queries relating to our applications
• Work with the wider team to resolve bugs or improve performance
• Assist in bringing AI infusion to our products and clients

What We’re Looking For

We’re more interested in attitude and willingness to learn than a long list of experience.

Essential

• Basic understanding of IT systems, networks, and Microsoft 365
• Strong interest in technology and problem-solving
• Good communication skills – comfortable helping customers and colleagues
• Organised and able to manage tasks effectively

Desirable (but not essential)

• Previous IT support or Helpdesk experience (even informal or placement-based)
• Exposure to Microsoft 365, Active Directory, or cloud tools
• Any experience with websites, databases, or scripting

What You’ll Get

• A structured training plan and ongoing development support – although the role is hybrid you’ll spend more time in the office at the beginning of your journey working side by side with members of the team whilst you find your feet and start to develop your skills.
• Exposure to a wide range of technologies (cloud, infrastructure, applications)
• Clear progression opportunities into more technical roles
• A supportive, collaborative team environment
• Hybrid working for flexibility and work-life balance

Why This Role is a Great Start

This role is ideal if you:

• Are starting your IT career or have recently completed relevant studies – A levels, T Levels or Degree
• Enjoy solving problems and helping people
• Want to build a career in cloud, infrastructure, or technical support
• You’re looking for great mentorship and a company to stay with as your career progresses

Other Information

• Hybrid working – 4 days remote / 1 day office based

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Sick pay
• Work from home

Application question(s):

• • Do you live within a reasonable commuting distance of BB9 5EG and can you attend the office at least 1 day per week?
• • Do you have a basic understanding of IT systems, network or Microsoft 365?
• • Have you a relevant IT qualification – A Level, T Level or Degree
• • Do you have the legal right to work in the UK?

Work Location: Hybrid remote in Nelson BB9