Digital Product Manager job at London Full Time NEW

Are you ready to take ownership of a high-impact digital product that genuinely influences how global businesses make decisions?

Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation?

Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape the future of a globally used platform?

If so, this could be the career-defining opportunity you’ve been waiting for.

We’re partnering with an ambitious international organisation undergoing an exciting digital transformation journey. They’re looking for a talented, commercially minded, and highly driven Digital Product Manager to lead the evolution of a sophisticated client-facing analytics platform used by multinational organisations around the world.

This is not just another Product Manager role.

This is an opportunity to own, shape, influence, and elevate a core digital product at the heart of a growing global business.

The Opportunity:

As Digital Product Manager, you’ll own the end-to-end lifecycle of a client-facing analytics and reporting platform used by enterprise clients, brokers, and internal stakeholders across multiple international markets.

You’ll drive product strategy, roadmap planning, user research, stakeholder engagement, platform optimisation, analytics capability, and feature delivery while collaborating with business, data, and technical teams.

You’ll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product.

Duties:

• Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAU
• priorities with strategic feature development
• Develop and champion a clear product vision, grounded in user research, industry knowledge, and business goals
• Translate business and user requirements into well-defined epics, user stories, and acceptance criteria
• Lead prioritisation conversations with Sales and Data teams, balancing user needs against business value and technical feasibility
• Oversee feature development end-to-end from discovery through to UAT and release working with the outsourced engineering team
• Work closely with the Data team to maintain and build new analytics capabilities and reporting capabilities
• Own the product requirements for the analytics layer, translating data availability and client reporting needs into clear, usable product features for a diverse user base spanning HR, risk, compensation & benefits, and broker audiences
• Monitor portal performance using available analytics tools and drive iterative improvements

Research & market intelligence

• Lead continuous discovery to surface pain points, unmet needs, and opportunities
• Conduct industry research to understand how peer networks, insurers, and intermediaries are evolving their client-facing analytics and reporting offerings
• Synthesise internal and external insights into a coherent product strategy and a forward-looking initiative pipeline that builds the case for further investment

Portal administration & operations

• Own the day-to-day administration of the portal, including content updates, report file uploads, and user management and access provisioning
• Manage and triage support tickets from internal and external users, ensuring timely resolution and clear communication
• Maintain up-to-date process documentation for portal operations, administration procedures, and user-facing guidance
• Identify recurring operational issues and translate them into product improvements where appropriate

Stakeholder & cross-functional collaboration

• Build strong working relationships with Business Development, Data, Solutions and R&R teams, acting as the central point of contact for product decisions
• Communicate roadmap changes, feature releases, and delivery progress clearly to internal stakeholders
• Engage with legal and compliance teams where product changes require approval

Ideal Background:

Required competencies and experience:

• 4+ years of product management experience with a thorough understanding of the end-to-end product lifecycle, ideally on a client-facing B2B digital product
• Strong data literacy: able to work fluently with data teams and understand reporting and data structures
• Solid understanding of UX and UI design principles, including navigation, accessibility, visual hierarchy, and information architecture with the ability to make and defend design decisions
• Demonstrated experience in user research and continuous discovery – able to design and run research with diverse user groups and translate findings into product strategy
• Experience owning analytics or data-heavy products, with familiarity with BI and visualisation tooling (Tableau or equivalent)
• Proven ability to balance strategic product development with hands-on portal administration and BAU management
• Strong requirements gathering skills: able to facilitate workshops and interviews across a diverse,international user base and turn findings into actionable product decisions
• Excellent stakeholder management and communication across all levels
• Strong written and verbal communication; able to produce specs, user stories, process
• documentation, and user-facing content to a high standard
• Organised and detail-oriented: comfortable managing multiple workstreams across feature development, administration, and user support simultaneously

Desirable competencies and experience:

• Background in insurance, reinsurance, employee benefits, or a similarly regulated, operationally complex industry
• Experience working in an international or matrix organisation environment
• Hands-on experience with prototyping tools such as Figma or equivalent; ability to produce wireframes or low-fidelity mock-ups to communicate design intent to developers
• Agile framework accreditation (CSPO, PSPO, or equivalent)