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Full job description
The Band 1 role Desktop Support is responsible for providing initial technical assistance to end users and will be the first point of contact for employees experiencing technical difficulties. This role focuses on resolving hardware and software issues, managing user accounts, and ensuring that all desktop systems are running efficiently.
Minimum of 1 year of experience in Windows Desktop support, 18 months in IT
The working hours for this role are 9am-5pm.
Responsibilities
Technical support to end users via phone, email, and in-person.
Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and update software and operating systems.
Re-imaging of devices by local media or network with PXE and awareness
Manage user accounts and permissions in Active Directory and other systems.
Escalate complex issues to L2 or L3 support teams as necessary.
Document all support interactions and resolutions in the ticketing system.
Maintain inventory of IT equipment and provide recommendations for replacements or upgrades.
Assist in setting up and maintaining network connections for end users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks and remedial repairs on computers, laptops,
Experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
Qualifications
Associate’s degree in Information Technology, Computer Science, or a related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 1 year of experince in Desktop Support
Strong understanding of Windows 11
Basic knowledge of macOS operating systems.
Familiarity with Active Directory and user account management.
Excellent problem-solving and troubleshooting skills.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Skills
Windows OS
Active Directory
Microsoft Office Suite
Remote Desktop Tools
Hardware Troubleshooting
Software Installation
Network Connectivity
Ticketing Systems
Customer Service
Mobile device management including IOS and Android devices
macOS
Pay: £136.00 per day
Work Location: In person