Dental Receptionist job at Dundee Full Time

Job Summary

KW Dental & MediSpa are looking for a professional and friendly Dental Receptionist/Front of House to join our team. You will ensure all patients receive a professional, welcoming, and seamless experience from arrival through to departure. You will be responsible for managing the front desk, coordinating appointments, supporting the clinical team, and promoting both dental and aesthetic services.

Working Hours

Ideally full-time but part-time may be considered.

Monday: 8am – 5:30pm, Tuesday: 8am – 6:15pm, Wednesday 8am – 5:30pm, Thursday: 8am – 5:30pm, Friday 8am – 3:15pm.

Duties

• Greeting patients warmly and checking them in for appointments
• Managing appointment scheduling and cancellations efficiently
• Answering phone calls promptly and professionally
• Handling patient enquiries and providing information about dental, aesthetics and skin services
• Maintaining accurate patient records and updating details as necessary
• Processing payments accurately
• Coordinating with dental and aesthetics/skin staff to ensure smooth daily operations
• Managing correspondence, including emails and postal mail
• Ensuring the reception area remains tidy and welcoming at all times

Essential Requirements

• Excellent communication and customer service skills
• Strong organisational and time-management abilities
• Ability to multitask and work in a fast-paced environment
• Professional appearance and manner
• Competent IT skills (including Microsfot Office)
• Reliable, punctual, and a strong team player
• Good understanding of patient confidentiality and data protection
• Ability to remain calm under pressure and provide exceptional customer service

Desirable Qualities

• Previous experience in a dental practice (reception, nurse or management)
• Understanding of NHS dental system in Scotland
• Understanding of dental terminology and treatment workflows
• Experience with dental software systems (ideally Carestream R4)
• Experience with treatment coordination or sales
• Knowledge of aesthetics/skin treatments

Benefits

• Competitive salary (based on experience)
• Extra 1-week paid holiday after 5 years employment
• Career progression opportunities
• Christmas bonus
• 15-minute paid coffee break every morning
• Free routine dental treatment
• Staff discount on cosmetic dentistry, facial aesthetics and skin treatments
• Regular social events
• Amazing, friendly and supportive existing staff
• Exceptionally cute practice therapy dog (for staff!)
• Free on-site parking
• Work in a modern, state of the art clinic

This role is ideal for highly organised individuals who enjoy working in a team-oriented environment and are committed to delivering high-quality patient care. Please provide CV and cover letter for consideration.

Pay: From £13.50 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Work Location: In person