D365CE/CRM Business Analyst/Consultant job at London Full Time NEW

Senior D365 CE Business Analyst / Functional Consultant

Location: Remote, UK

Type: Permanent

A UK-based end-user is looking for a Senior D365 CE Business Analyst / Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate.

This is a fully remote role, open to UK-based candidates only.

The business operates in a fast-paced, process-led environment where Dynamics 365 plays a key role across customer engagement, service delivery, compliance and operational workflows. They are looking for someone who can work closely with stakeholders, understand business processes, define requirements and help shape how D365 CE supports the wider organisation.

This would suit someone who enjoys the bridge between business analysis and functional consulting. You do not need to be a deeply technical developer, but you should understand D365 CE well enough to challenge requirements, shape functional design and work confidently with technical teams.

What you’ll be doing

You will be responsible for leading business analysis activity across D365 CE change and improvement projects.

This will include:

• Leading requirements gathering sessions with stakeholders across the business
• Analysing existing business processes and identifying areas for improvement
• Producing clear user stories, functional specifications and process documentation
• Mapping As-Is and To-Be processes using tools such as Visio, Miro or similar
• Working closely with project managers, developers, testers and business users
• Supporting configuration, testing, UAT and implementation activity
• Helping define workflows, business rules, integrations and system behaviours
• Supporting backlog management and delivery through Agile, Waterfall or hybrid methods
• Translating business needs into practical D365 CE solutions
• Acting as a key point of contact between business stakeholders and technical teams

What we’re looking for

You will need experience working in Dynamics 365-led environments, ideally across D365 CE / CRM.

Relevant experience could include:

• D365 CE Business Analyst experience
• D365 CE Functional Consultant experience with strong BA capability
• Experience across modules such as Sales Hub, Customer Service or Customer Insights
• Strong requirements gathering, stakeholder management and process mapping skills
• Experience writing user stories, acceptance criteria and functional documentation
• Understanding of system integrations, data flows and third-party platforms
• Exposure to tools such as Azure DevOps, Jira, Confluence, Visio or Miro
• Experience supporting UAT, testing, release activity and post-go-live support
• Ability to manage multiple priorities in a changing environment

Any experience in payroll, workforce management, contractor management, EOR, compliance-led environments or M&A/process consolidation would be useful, but is not essential.

If your profile meets the above criteria, and you’re looking to be a part of large scale, fundimental transformation that has a direct impact into the success of this organisation, please send your CV to

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.