CYP Bookings Coordinator – Remote job at London Full Time NEW

CYP Bookings Coordinator

Salary: £28,000–£30,000 depending on experience

Location: Remote (UK only)

Hours: Full-time, Monday–Friday

Team: Children & Young People (CYP) Operations

Reporting to: Bookings Team Leader

✨Join Us at The Centre for ADHD Research and Excellence: Shaping the Future of Accessible Healthcare✨

At CARE ADHD, we’re working to make neurodevelopmental healthcare more accessible, compassionate and easier to navigate for families across the UK.

As our Children & Young People (CYP) service continues to grow, we’re looking for a highly organised, compassionate and operationally minded Bookings Coordinator to join our team.

This role sits at the centre of the patient journey, helping families move through assessment and treatment pathways smoothly whilst balancing clinical availability, operational processes and patient communication.

This is a fast-paced role in an evolving service, so we’re looking for somebody who is calm under pressure, highly organised and genuinely cares about creating a positive experience for children, young people and their families.

What we are looking for?

We’re looking for somebody with previous experience in bookings, scheduling, healthcare administration, patient coordination or another high-volume operational support role.

This role would suit someone who:

• enjoys structure and organisation
• communicates warmly and clearly
• is comfortable managing multiple moving parts at once
• can balance empathy with operational consistency
• and stays calm during busy or emotionally sensitive situations

Experience working with children, families, healthcare services or vulnerable individuals would be highly beneficial.

Because this role supports CYP pathways, you’ll often be communicating with parents, carers, schools and clinicians, so professionalism, emotional intelligence and attention to detail are incredibly important.

What You’ll Be Doing:

Day-to-day, you’ll help coordinate and manage bookings across our CYP pathways, ensuring families are kept informed and appointments progress as smoothly as possible.

Your responsibilities will include:

• Booking ADHD and Autism assessments across CYP services
• Supporting appointment scheduling, rebooking and cancellations
• Communicating with parents, carers and patients via email and phone
• Coordinating clinician diaries and helping maximise clinic utilisation
• Supporting pathway progression and ensuring required steps/documents are completed
• Managing operational trackers and booking systems accurately
• Escalating delays, risks or booking issues appropriately
• Working closely with Referrals, Customer Support and Clinical teams to support smooth patient journeys
• Supporting families with clear, compassionate and professional communication throughout the process
• Helping identify operational bottlenecks or recurring issues within the booking journey

This is a detail-heavy role where organisation, communication and consistency really matter.

To thrive in this role you’ll need to:

• Have previous experience in bookings, scheduling, healthcare administration, patient coordination or another operational support role
• Be highly organised and comfortable managing multiple priorities at once
• Have excellent written and verbal communication skills
• Feel confident communicating with parents, carers and vulnerable families professionally and compassionately
• Be comfortable working in a fast-paced environment where priorities can shift quickly
• Have strong attention to detail and confidence working across multiple systems and trackers
• Be proactive and solutions-focused
• Work well collaboratively within a remote team environment
• Stay calm and professional during emotionally sensitive or high-pressure situations
• Be comfortable following processes whilst also adapting as services continue to evolve and scale

✨ Bonus points if you:

• Have experience working within CYP services, CAMHS, healthcare or another regulated environment
• Have experience booking high-volume appointments or managing clinician diaries
• Have worked in neurodevelopmental, mental health or wellbeing services
• Have experience supporting families, schools or vulnerable individuals
• Enjoy problem-solving and improving operational processes

What We Value

Care is at the heart of who we are – in how we support patients, and in how we treat each other as colleagues. We believe the way we show up for each other is just as important as what we do. Skills matter, but it’s our mindset, behaviours and willingness to learn, adapt and improve that protect the supportive culture we’ve built, and help us thrive together. We value:

• Kindness – treating colleagues, partners, and everyone we support, with respect and care.
• Transparency – being open and honest so that trust can grow.
• Reflection – pausing to learn from experience and improve together.
• Growth mindset – always welcoming feedback and challenges as opportunities to develop.
• Accountability – taking ownership of our actions and outcomes, not to assign blame, but to learn, adapt, improve, and move forward.
• Solution-seeking – focusing on constructive ways forward, even when things are tough.
• Collaboration – sharing ideas, supporting one another, and celebrating collective success.

What You Can Expect from Us

• Competitive salary
• Work remotely in the UK and hybrid in our Canary Wharf office
• 33 days holiday (including UK public holidays)
• Team get-togethers
• A paid day off on your birthday
• Office equipment when you join
• Pension contribution
• Be part of one of the UK’s most ambitious HealthTech start-ups

️Our Hiring Process

We aim to make our hiring process as streamlined as possible.

Stage 1 – Screening call

A short introductory call with our Talent Team to talk through your experience, the role and what you’re looking for.

Stage 2 – Interview

A competency-based interview with our Team lead /head of department.

This stage will focus on:

• organisational and communication skills
• handling high-volume workloads and competing priorities
• patient experience and emotional intelligence
• operational thinking and problem-solving
• and your experience working within fast-paced support or healthcare environments

You may also be asked to complete a short scenario-based task relevant to the role.

We aim to keep the process straightforward, supportive and respectful of people’s time

Apply with Confidence

Studies show that men apply for roles when they meet around 60% of the qualifications, whereas women and other marginalised groups often apply only if they meet every requirement. If you believe you’re a great fit but don’t meet every single requirement, we encourage you to apply!

At Care ADHD, we’re committed to building a diverse and inclusive environment. We encourage applications from candidates of all backgrounds, especially those from historically marginalised communities, as we work together to create a more equitable future.

Closing date – 28 days (may close earlier due to volume of applications)