Customer Success Specialist job at Glasgow Full Time NEW

About Sonas

Sonas is an early-stage software start-up based in Glasgow, building cash management software for ATM operators and Financial Institutions. We’re a small, ambitious team operating across international markets.

We’re looking for a highly organised, detail-oriented individual to join our Customer Support Team. You’ll manage software delivery end-to-end, support client onboarding, and act as the bridge between developers, stakeholders, and customers.

No background in finance or software is required — what matters is your ability to build relationships, communicate clearly, and solve problems with a calm, can-do attitude.

What you’ll do

• Assist client onboarding, guiding new customers through the Sonas platform from go-live through to confident, independent use

• Travel to client sites to support implementation, workshops, and hands-on training

• Build strong relationships with client teams, understanding their workflows and helping them get maximum value from the platform.

• Support and participate in client demos, showcasing the product clearly and confidently

• Diagnose and troubleshoot client-reported issues, working hands-on with the platform and the development team where needed

• Participate in product testing of new features and releases, developing a deep technical understanding of the platform to better support clients

• Run internal product walkthroughs to keep staff up to speed on new features

• Support developers with data and product knowledge during their projects

• Maintain clear records of client interactions, issues, and resolutions

What we’re looking for

• Recent graduate or early-career candidate who is people-focused and eager to take ownership from day one

• Natural communicator — warm, professional, and confident with clients at all levels

• Highly organised with strong attention to detail and the ability to manage multiple client relationships at once

• Calm and solutions-focused when things don’t go to plan

• Comfortable getting hands-on with software — you’ll develop genuine product expertise and should enjoy learning how things work under the hood

• Self-starter who thrives in a fast-moving start-up environment and works well across time zones

• Problem-solving mindset with a strong sense of the user’s perspective

• Proficient in Excel and Microsoft Office

What we offer

• Competitive salary

• Employee share scheme — join early and share in our growth

• Pension with employer contributions

• Predominantly remote working (Occasional visits to the office – Darnley, Glasgow), with the opportunity to collaborate across an international team spanning the UK, Asia, and beyond

Pay: £28,000.00 per year

Benefits:

• Company pension
• Work from home

Ability to commute/relocate:

• Glasgow, Glasgow: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person