Customer Success Manager job at Remote Full Time NEW

Job Description:

Location: South of England (Field-Based with Extensive Travel)

Reporting to: Smart Farming Leadership Team

Department: Datamars Smart Farming

About the Role

We are seeking a highly motivated and customer-focused Customer Success Manager (CSM) to support the continued growth of our Smart Farming solutions across the South of England. This role is critical in ensuring customers achieve maximum value from their investment in Datamars products including:

Active Tag collar systems

Drafting gates

Walk Over Weighing (WOW) systems

Gateways, connectivity infrastructure, and associated software platforms

As the face of our Smart Farming support function, you will work directly with dairy and livestock farmers both remotely and on-farm, ensuring smooth onboarding, installation, technical support, ongoing product adoption, and strategic customer success.

This is a hybrid field and office role, requiring regular travel to farms throughout the South of England.

Key Responsibilities

Customer Support & Technical Excellence

Deliver expert on-farm installation, setup, and configuration of Smart Farming systems

Support customers via phone, email, and CRM ticketing systems for troubleshooting hardware, software, and connectivity issues

Diagnose and resolve issues relating to collars, drafters, gateways, weigh scales, and software systems

Coordinate warranty claims, returns, and service interventions when required

Provide training and onboarding for new customers to ensure rapid product adoption

Customer Success & Relationship Management

Build strong long-term customer relationships and act as the primary point of contact

Conduct Quarterly Business Reviews (QBRs) with all assigned customers to:

Review product performance

Analyse farm KPIs and data insights

Identify opportunities for optimisation and expansion

Strengthen retention and customer advocacy

Support customers in achieving measurable business outcomes through consultative guidance

Collaboration & Commercial Support

Work closely with sales teams during pre-sale and post-sale processes

Assist with lead generation and growth opportunities within existing customer bases

Provide customer feedback to internal product development and solution teams

Support internal departments with product knowledge, technical expertise, and customer insights

Systems & Administration

Utilise Salesforce, CRM platforms, and support systems to log and manage all customer interactions

Maintain accurate service records and support documentation

Ensure all customer service processes are compliant with company standards and industry regulations

Ideal Candidate Profile

Essential Skills & Experience

2+ years experience in customer success, customer service, technical support, or agricultural sales

Agricultural background, ideally within dairy or livestock farming

Strong technical troubleshooting skills across software and hardware systems

Excellent communication and relationship-building abilities

Comfortable working independently in a field-based role

Strong organisational and time-management skills

Full UK driving licence

Desirable

Experience with Smart Farming technology, livestock monitoring, or agricultural equipment

Knowledge of Salesforce, Jira, Confluence, or Microsoft 365

Understanding of dairy farm performance metrics and KPI analysis

What Success Looks Like

High customer retention and satisfaction

Successful product installations and onboarding

Timely issue resolution

Strong QBR delivery and measurable customer outcomes

Increased customer advocacy and system adoption

Why Join Us?

This is an exciting opportunity to become a key part of a rapidly expanding Smart Farming business, helping progressive farmers maximise productivity through innovative technology solutions.

You’ll play a pivotal role in shaping customer success, driving product adoption, and supporting one of the UK’s leading agricultural technology portfolios.

Package

Competitive salary

Company vehicle

Pension

Mobile phone and laptop

Ongoing product and industry training

Career development opportunities

Apply now to help shape the future of smart livestock farming.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension

Work Location: Remote