Customer Service Scheduler job at Sunbury-on-Thames Full Time

We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience.

Full training will be provided, making this a great opportunity for someone keen to develop in a fast-paced, team-focused environment.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do:

• Plan and schedule installation workloads to maximise efficiency
• Coordinate appointments and support customer bookings
• Work closely with Field Line Managers to resolve scheduling issues
• Provide administrative support to keep operations running smoothly
• Help identify and resolve potential issues before they impact service

What we’re looking for:

• Strong customer service focus
• Confident using computers and willing to learn new systems
• Proactive, positive attitude with a willingness to learn
• Good organisational and communication skills

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