Customer Service Representative (International) job at Glasgow Full Time NEW

Closing date for applications is 29th May 2026.

We will be holding an Assessment Day on Friday 05th June 2026 at our office based in Hillington

Glasgow – Hybrid

Are you passionate about customer service? We have the perfect role to help you fast track your career journey with one of Glasgow’s most exciting high growth businesses!

Do you thrive on solving problems, connecting with people, and making a real impact? Are you excited by the idea of working with a unique software that helps researchers and innovators change the world? If so, we want you on our team!

At MyAmici, we’re transforming the way scientists and biotech professionals buy everything they need to accelerate discoveries. We’re growing fast, and our customers are at the heart of everything we do. That’s where you come in.

MyAmici is the world leader in laboratory procurement, using our cloud-based software and amazing service we support our customers in buying lab consumables, equipment and services they need to do their life-changing research.

We are a dynamic, entrepreneurial team of 100 people who work hard, have fun and support each other to get the very best outcomes for our customers. We realise you have a choice when deciding where to work, and we are committed to being one of the best employers in Scotland. Empowering our people to undertake challenging work, whilst giving them the training and support they need to be successful. This role offers huge scope for progression and we’re proud of the many internal promotions our team have had as they develop their career. At MyAmici, when you work hard, it’s recognised and rewarded.

This is a hybrid role with 4 days a week on site after your induction and training, working one week in the office and the other remotely.

What you’ll be doing?

· Be the friendly, knowledgeable first point of contact for our customers

· Support scientists at the cutting edge of biotech by helping them manage their time-sensitive and business-critical orders

· Coordinate with suppliers and customers to ensure a smooth, efficient order process.

· Help turn challenges into opportunities to impress by delivering stellar support experiences.

· Resolving escalations and complaints.

· Working cross functionally with our sourcing teams to give best in class end-to-end customer service.

What we are looking for?

· Flexibility with your working hours dependant on business needs. Shifts can vary and hours fall anywhere between 9am-midnight

· Strong communication skills written and verbal.

· Problem-solving mindset and resourcefulness under pressure

· A minimum of 2 years experience in a customer service role.

· A curious, proactive, and positive attitude.

· A real team player, ready to support your colleagues

· Experience in the Biotech industry or relevant degree (desirable)

· Experience working with international customers, particularly in the US or other global markets, is a plus as we continue to grow our presence worldwide.

If this sounds good to you, please send us your cv, and most importantly write to tell us why you’d be a great fit and what you could bring! If it looks like a great match we’ll invite you to our recruitment day so we can get to know you better.

Pay: From £26,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Referral programme

Work Location: Hybrid remote in Glasgow G52 4PR