Job Description Customer Service Call Handler (Hybrid)
Job description
About Us
Different Dog is a freshly cooked dog food subscription service with a difference. Founded by Charlie and Alex after seeing behind the curtain of the processed pet food industry, our mission is to improve dogs’ lives through high-quality, nutritious meals made with real ingredients.
We’re proud to be one of the UK’s most exciting pet food brands, with thousands of 5-star reviews on Trust Pilot and a passionate community of dog owners who believe nutrition truly matters. As a fast-growing subscription business, we’re building a team that shares our ambition, values, and love of dogs.
As we continue to grow across the UK, we’re looking for a personable and driven Customer Service Call Handler who is passionate about delivering outstanding service, building positive relationships with customers, and ensuring every interaction leaves a lasting positive impression.
Role Responsibilities
We are looking for someone who would be able to work on the schedule of Tuesday – Saturday 40 hours a week. 9 – 5.30pm.
Key Requirements
· Self-motivated – able to thrive in a start-up environment
· Demonstrate exceptional customer handling, interpersonal and written communication skills
· High attention to detail with ability to communicate effectively at all levels
· You must be genuinely passionate about helping people (and dogs!)
· Comfortable managing calls, emails and chat on a CRM system (Zendesk ideally)
· Naturally curious and thinking about how we can do better
· Be an effective problem-solver and capable of managing a diverse range of responsibilities
· You have 1 year + experience in customer service
· A genuine passion for dogs!
Benefits
· 22 holidays & your birthday off + Bank holidays per annum
· Different Dog employee discount
· Pension with NEST
Office Dogs
Different Dog values diversity and inclusion, where we welcome people of different backgrounds and abilities in our team
Job Types: Full-time
Pay: From £26500
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person/Hybrid
Different Dog offices are based in Telford.
Job Types: Full-time, Part-time
Pay: £26,500.00 per year
Benefits:
Experience:
Work Location: Hybrid remote in Telford (Shropshire)
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