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Full job description
New Career Opportunities – Join a Leading Charity and Make a Difference
Are you passionate about helping people? Looking for a rewarding career where your work has a real impact on the lives of others?
If you have the drive to learn, strong communication skills, and a commitment to providing impartial support and advice, we’d love to hear from you.
We are recruiting full and part time Advisers to join our established teams, supporting clients through incoming telephone calls, webchat and email channels.
What we’ll offer you
We’ll provide full training to help you:
- Understand clients’ circumstances and identify the support they need
- Deliver high quality advice and guidance with confidence
- Build valuable skills and develop your career in a supportive environment
You’ll also benefit from:
- Competitive salary
- Pension scheme
- Employee Assistance Programme (EAP)
- Career development opportunities within one of the largest Citizens Advice services in Wales and the UK
- Supportive and inclusive working culture
What we’re looking for
You will ideally have:
- A good standard of education with strong literacy and numeracy skills
- Experience delivering excellent customer service
- Excellent communication and interpersonal skills
- Strong IT and data entry skills
- A willingness to learn and develop within the role
- A genuine passion for helping others
About us
At Citizens Advice Caerphilly Blaenau Gwent, people are at the heart of everything we do. We’re committed to creating a workplace that truly feels like a great place to work.
Our working environment includes:
✔ Free tea and coffee
✔ Wellness programme
✔ Training, growth and career progression opportunities
✔ A friendly and supportive culture
✔ Fun and social events organised by our Vibe Tribe team
✔ Casual dress code
Important information
Successful applicants must be available to attend mandatory 5 week training on an uninterrupted Monday Friday basis.
These positions will be office based during the probation period, with the possibility of hybrid working arrangements once confirmed in post.
Equality, Diversity & Inclusion
Citizens Advice Caerphilly Blaenau Gwent is committed to equality of opportunity and welcomes applications from all sections of the community. We do not discriminate on the grounds of race, colour, ethnic or national origin, sex, marital status, sexual orientation, disability, religion, or any other protected characteristic.
Join us and help make a difference in your community every day.
Job Types: Full-time, Part-time, Permanent
Pay: £25,430.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
Work Location: Hybrid remote in Caerphilly CF83 3HU